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HR Representative I

Syracuse University
New York, United States
Salary Not Specified
Closing date
Aug 3, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Human Resources Administration
Employment Type
Full Time
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Job Details

Posting Details

Job # 037011 Department Code 19002-7220 Department Office of Human Resources Job Title HR Representative I Location Syracuse University Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Under general supervision, the Human Resources Shared Services Representative deliver first line customer service support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as needed. The HR
Shared Services Representative provides technical, transactional, communication and systems support to the University, HR Business Partners and Centers of Expertise. The HR Shared Services Representative monitors the HR Shared Services email inbox, answers phone calls and as
needed distributes action items to team members while providing accurate, reliable and timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with minimal supervision and instruction, and a high degree of accuracy with superior customer service.


• Bachelors degree preferred. An equivalent combination of education and experience will be considered.

• Specialized knowledge in Benefits, HR Information Systems and compensation is preferred.

• Minimum 1 year of professional experience in Human Resources is preferred.

Job Specific Qualifications

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.

• Knowledge and experience with Human Resources functions.

• Excellent interpersonal skills and an ability to work collaboratively with various levels.

• Detail oriented, with the ability to multi-task and work in a deadline driven environment.

• Ability to work independently.

• Exceptional written and analytical skills.

• Ability to maintain confidential information.


• Review, verify and enter or upload data to the HRIS . Prepare and review position, compensation, and employment information submitted by departments and process related transactions. Process changes to health benefits, retirement contributions, and tuition. Process transactional and operational data activities for the academic units that result in changes to the HRIS .

• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests. Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in requests. Follow through on action items as needed and escalate complex issues as needed to HR Representative II, Senior HR Shared Service Advisors, or Manager HR Shared Service Center.

• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided. Ensure compliance with University polices as well as federal and state regulations. Review and monitor the daily mechanics, reporting and processing of specific benefit plans to ensure compliance and eligibility.

• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I-9, social security, etc.). Assist employees with in-depth and sensitive medical concerns.

• Seek continuous process improvements utilizing HR tools and knowledge of task. Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations. Participate in special project work for HR.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 05/13/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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