Office of Human Resources
HR Representative I
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Under general supervision, the Human Resources Shared Services
Representative deliver first line customer service support to the
University on various HR subject matters. The individual responds
to employee inquiries and leadership requests, identifies issues
and escalates as needed. The HR
Shared Services Representative provides technical, transactional,
communication and systems support to the University, HR Business
Partners and Centers of Expertise. The HR Shared Services
Representative monitors the HR Shared Services email inbox, answers
phone calls and as
needed distributes action items to team members while providing
accurate, reliable and timely responses to internal and external
customers. This position is responsible for performing the duties
and responsibilities with minimal supervision and instruction, and
a high degree of accuracy with superior customer service.
• Bachelors degree preferred. An equivalent combination of
education and experience will be considered.
• Specialized knowledge in Benefits, HR Information Systems and
compensation is preferred.
• Minimum 1 year of professional experience in Human Resources is
Job Specific Qualifications
• Highly proficient with MS Office Products and technology tools.
Experience with HRIS and Payroll systems.
• Knowledge and experience with Human Resources functions.
• Excellent interpersonal skills and an ability to work
collaboratively with various levels.
• Detail oriented, with the ability to multi-task and work in a
deadline driven environment.
• Ability to work independently.
• Exceptional written and analytical skills.
• Ability to maintain confidential information.
• Review, verify and enter or upload data to the HRIS . Prepare and
review position, compensation, and employment information submitted
by departments and process related transactions. Process changes to
health benefits, retirement contributions, and tuition. Process
transactional and operational data activities for the academic
units that result in changes to the HRIS .
• Provide direct customer service to all current, prospective,
retired & terminated employees by responding to inquiries and
leadership requests. Provide accurate, reliable and timely
responses to HR Shared Service Center emails, phone calls and
walk-in requests. Follow through on action items as needed and
escalate complex issues as needed to HR Representative II, Senior
HR Shared Service Advisors, or Manager HR Shared Service
• Provide benefit administration support: conduct new employee
benefit orientation, assist with benefit changes using HRIS and
vendor portals, respond to employee questions, process family
status changes and ensure proper documentation is provided. Ensure
compliance with University polices as well as federal and state
regulations. Review and monitor the daily mechanics, reporting and
processing of specific benefit plans to ensure compliance and
• Audit data for federal and legal compliance as well as University
policies, procedures and eligibility (compensation, system,
benefits plans, pay notices, I-9, social security, etc.). Assist
employees with in-depth and sensitive medical concerns.
• Seek continuous process improvements utilizing HR tools and
knowledge of task. Demonstrate expertise in HR systems &
workflow analysis resulting in process improvement recommendations.
Participate in special project work for HR.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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