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Academic Support Coordinator

Syracuse University
New York, United States
Salary Not Specified
Start date
Jun 21, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Business & Administrative Affairs, Business & Administrative Support
Employment Type
Full Time
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Posting Details

Job # 037124 Department Code 21804-3101 Department Arts & Sciences - Dean's Office Job Title Academic Support Coordinator Location Syracuse, NY Pay Range enter pay range here Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Department of Languages, Literatures and Linguistics seeks an Academic Support Coordinator to join this large and active department in the College of Arts and Sciences. The academic support coordinator is responsible for performing various administrative duties for prospective and current undergraduate and graduate students, and actively managing class scheduling, enrollment, and other academic support related issues for the department. The successful candidate will provide, compile and coordinate information from many diverse programs of study, including more than 15 course prefixes, five graduate degree programs, nine undergraduate majors, and 12 minors. Duties require strong problem-solving and analytic skills, ability to work collaboratively with diverse populations within the department and across the University, successful multi-tasking strategies, and solid understanding of curricular processes and requirements.


• Associate degree or equivalent combination of education and experience plus two (2) plus years of relevant work experience in academic setting.

Job Specific Qualifications

• Experience with Microsoft Office software for word processing and spreadsheets as well as PeopleSoft software used by the University for class scheduling/academic records, OnBase for graduate application processing and degree monitoring, and Curriculog for curriculum management.

• Management and communication skills to work effectively with faculty, staff, and students to complete various complex tasks effecting degree programs, academic program, and course offerings.


• Manage class scheduling, enrollment, final exam scheduling, classroom assignments, placement exams, student data inquiries and other academic support related issues for the Department.

• Manage course proposal process for department using Curriculog or other software.

• Confer with Student Records, CAS Dean’s Office, Registrar Office, Graduate School and University Senate to clarify all curricular issues, changes and updates.

• Liaison with other schools/colleges with regards to curricular changes impacting requirements.

• Maintain and organize Departmental student-related data including academic and enrollment statistics.

• Assist Department Chair, Program Directors and Faculty with confirmation of classes each semester (including summer), part-time faculty searching and hiring, verifying accurate posting of course-related information to MySlice.

• Work with staff from other departments to eliminate conflicts among required courses.

• Be present in the office to provide services to campus constituents.

• Responsible for performing various administrative duties for prospective and current undergraduate and graduate students and supporting departmental student groups and organizations.

• Answer student inquiries, provide statistical information.

• Maintain accurate student records, ensuring that degree requirements are met.

• Maintain documents and procedures for undergraduate and graduate students.

• Manage graduate admissions processes.

• Assist Chair with the management of undergraduate advisor assignments, TA assignments, undergraduate certifications, and audits.

• Coordinate communications with student groups.

• Provide back-up assistance for front desk-reception; prepare business process forms as needed (including, but not limited to, travel vouchers, expense reimbursements, credit card reconciliations, etc).

• Maintain knowledge of and provide support to faculty, staff, and students for PeopleSoft, MySlice, OnBase, Blackboard, and class scheduling/class enrollment/curriculum procedures.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 06/21/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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