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Associate Director, Facilities Maintenance

University of Maryland, College Park
Maryland, United States
Salary Not specified
Closing date
Aug 21, 2021

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Position Type
Jobs Outside Academe, Non-profit & Government Organizations
Employment Level
Non-Tenured Track
Employment Type
Full Time
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Job Details

The University of Maryland & Department of Residential Facilities 

The University of Maryland, College Park, one of the nation’s premier research universities, seeks a forward-thinking and action-oriented change leader as the Department of Residential Facilities’ (DRF) Associate Director of Facilities Maintenance.  

Founded in 1856, the University of Maryland (UMD) at College Park is the flagship institution of the University  System of Maryland, ranking in the top 25 for all public U.S. research institutions, as well as ranking 15th for most innovative school, 8th for best college value and 9th for entrepreneurship for undergraduates. A global leader in research, entrepreneurship and innovation, the University is home to more than 38,000 students; 9,000 faculty and staff; and 250 academic programs.  

DRF provides the principal facilities management services for 2.6 million square feet of undergraduate housing in 49 residence halls (2 additional halls are currently under construction), 21 fraternity and sorority houses, and  313,000 square feet in 3 recreation facilities. The department is comprised of 275 employees and the budget exceeds $54 million annually. 

Position Summary 

The Associate Director is a member of the department’s leadership team responsible for delivering operations,  maintenance, repair and renovation services to over 10,000 residents. The Associate Director is a senior member of the department’s leadership team and is responsible for over 80 tradespersons and an approximate  $10 million operating budget. Due to recent economic challenges, the ideal candidate will be someone who is agile, innovative, understands business processes and efficiency, and is a charismatic change leader.  

The Facilities Maintenance team is diverse with over 80 tradespeople with a breadth of expertise. The group is divided into four teams comprised of community-based general maintenance workers and skilled, structural, and building trades, a small-scale short duration renovations team, and access control and security professionals.  

The Associate Director is expected to serve as a key partner and advisor to the Director and may handle certain departmental leadership duties in the Director’s absence. The University is in the process of modernizing campus-wide administrative processes and software including ERP functions and the facilities work management system. Because of this, the Associate Director will play a key role in evaluating work practices for efficiencies,  supporting business process design, and providing input and feedback for department-wide initiatives. We are seeking a candidate who is visionary, a strong leader of people who is comfortable with a high level of impending change, and willing to navigate people through the steps of transformative organizational change.  


Statement of Duties, Functions, and Responsibilities 


Departmental Leadership - 30% 

  • Participates on the DRF leadership team contributing to the success of the entire DRF organization.  Provides input and supports decision-making for the organization and is integral in the success of facilities operations and the Maryland Student Experience.
  • Actively participates in developing departmental goals, priorities, and setting clear team performance expectations. 
  • Oversees staff utilization, workflow, efficiency, effectiveness, quality, and overall resource allocation. • Defines and reviews service and performance standards for personnel and building systems and analyzes data for informed decision-making.  
  • Assures all delivered services comply with campus, state and federal building, construction, fire and life safety, and health codes. Embraces and champions a culture of safety excellence. 
  • Fosters and leads the facilities maintenance organization with a culture of engagement and inclusivity in which all employees are treated with respect and professionalism.  
  • Engages with staff during performance review and professional development HR cycles to encourage the growth and advancement of all employees. Demonstrates and sustains a growth-oriented leadership style and work environment for subordinates and other employees.  
  • Embraces campus programs such as the Leadership Development and Thriving Workplace Initiatives and assures unit staff participate in such programs to create and contribute to a diverse, respectful,  engaged, and inclusive workplace. 
  • Assume departmental leadership on behalf of the Director as needed. 

Technical and Operational Management - 30% 

  • Responsible for building system condition evaluations for renewal and capital planning.  • Works with staff to review, define and develop the different processes utilized by the maintenance organization with the goal of improving processes and bringing efficiency to the work environment.  Promotes and leads a culture of continuous improvement.  
  • Establishes and evaluates operational standards, processes, and procedures for reactive, emergency,  planned and preventative facilities services.  
  • Develops and manages facility inspections and assessment programs for identifying building deficiencies requiring immediate, near-term, or long-term action. 
  • Mobilizes to respond to building emergencies where senior-level direction and coordination are required.  
  • Develops and adjusts staffing assignments optimizing productivity with available resources and tailoring to varying maintenance situations.  
  • Ensures that sustainability practices are incorporated into how departmental services are delivered.  

Stakeholder Management and Customer Service - 30% 

  • Establishes and promotes a departmental culture where effective service to students, parents, and staff is a top priority.  
  • Assures work requests are reviewed and corrective work is completed in a timely manner. • Responds to inquiries from residents, parents, and staff in a calm, constructive, positive, empathetic manner to investigate situations/complaints and establish a plan for corrective action.  • Makes appropriate contacts and coordinates with different internal departments and external organizations to ensure the delivery of routine and essential services to all buildings and campus community.  
  • Collaborates with various campus departments and operating partners to ensure services are completed, coordinated, or managed appropriately to effectively support the mission of Student Affairs.  • Regularly communicates with partner departments across the University to build trust and a positive working relationship. 

Fiscal Stewardship - 10% 

  • Responsible for administering the Facilities Maintenance unit budget and for monitoring financial activities through the Operations and Maintenance shops and portions of contractual service agreements.  
  • Meets with direct reports to review expenditures, assists in the preparation of each subsequent year's budget, and assure that managers provide relevant details to assist in the preparation of routine year-end projections.  
  • Defines, develops, and reviews inventory management and asset control procedures consistent with department, campus and state guidelines for capital inventory, non-capital inventory and sensitive equipment.  
  • Identifies and provides scope, schedule and budget estimates for large repair/replacement projects consistent with available funding and other planned priorities. 
  • Exercises fiduciary responsibility in the oversight and delivery of quality departmental services. 

Key Competencies, Knowledge, and Skills 

  • Collaboration - Interpersonal skills and the ability to effectively communicate to build partnerships and provide excellent service. Ability to articulate, promote, and implement one’s new and creative ideas  and the ideas of others. 
  • Change Leader - Ability to affect positive organizational change while gaining employee engagement and involvement. Supervisory skills which promote a healthy organizational culture even in high-pressure and demanding situations.  
  • Integrity & Ethics - Professional ethics, a commitment to health and safety, and a focus on quality and efficiency are essential to provide an optimal housing experience for every student on campus. 
  •  Practical Innovation - Working knowledge of technical best practices associated with facilities operations, maintenance, and building systems. Visionary leader with the ability to bring new ideas and approaches to the forefront relating to systems, processes, and new technologies within the department. 
  • Problem-Solving – The ability to analyze and solve challenging interpersonal and/or technical issues daily. Know when quick decisions are necessary and when further evaluation and assessment is warranted. Know when and how to ask the right, and sometimes difficult, questions.  

Required Education  

The successful candidate will have a bachelor’s degree in engineering, facilities management or related field.


A minimum of 10 years of experience in a facilities management organization; a minimum of 5 years of supervisory experience of facilities management staff. Direct experience in facilities operations, maintenance,  engineering, and other related fields.  


Professional Engineer license 

IMFA or APPA facilities certifications 

Demonstrated experience in leading a union workforce


About the Search: 

The University of Maryland is conducting a national search with the assistance of Helbling & Associates  (, an executive search firm specializing in areas of facilities management, construction,  engineering, and real estate development. 

To express your interest or make a nomination for the position please contact:  

Tom Dunn – Managing Director, Mid-Atlantic Region 


O: 724-935-7500 ext. 104


To apply visit

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