Integrated Support Specialist (Floating Position)
Requisition ID: req3201
Job Title: Integrated Support Specialist (Floating Position)
Department: Student Central
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: 20-29 hours a week, vary within a range of 8:00am - 9:00pm Monday through Thursday, 8:00am through 4:30pm Friday, and 9:00-1:00 Saturday
The success of Columbus State students – and the continuing momentum of our institution – is fueled by our diverse and talented faculty. It is our mission to help students reach their education goals, and we are making a substantial investment where it matters most: growing the ranks of tenure-track and annually contracted faculty in key academic areas throughout the College.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Our innovative curricular methods and evidence-based approaches were acknowledged this year with ATD’s highest honor, the 2019 Leah Meyer Austin Award.
Columbus State faculty members benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Specialist of Integrated Support provides customer service to students and prospective students. This floating position generally assist students in-person, but also serve students through online chat, over the phone, and via email. Specialist of Integrated Support communicate with other student services areas to facilitate the consistent delivery of information and services; and refer students to other departments and resources as appropriate. Individuals in this role work in both the Student Central department, as well as in the New Student Programs.
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Adaptability, Continuous Learning, Coaching, Communication
ESSENTIAL JOB FUNCTIONS
Works with students throughout the admission and enrollment process. Counsels students regarding loan programs and contacts students, guarantors and others; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone and by mail. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action. Assists in advising students on issues that will impact their placement, enrollment, financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
Provides computer navigation support to students utilizing CougarWeb and other electronic tools. Assist students in self-serve processing of course drop/adds, completing the admission applications, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. Assist with workshops and explains College admission process, enrollment steps, and ongoing student service requirements. Assists students in understanding their financial obligations and educating them on how Columbus State Community College, federal, state and third-party resources can provide assistance. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.
Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. Facilitates engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provides guidance on department and campus processes.
Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. General duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications/forms and various office supplies. Maintain confidentiality of student records and other information.
Other Duties and Responsibilities
Providing assistance during peak periods. Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
Hours may include working outside of a normal workweek schedule on an as needed basis.
Usual Physical Requirements
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 25 pounds when moving files, boxes and other materials. With multiple conference spaces as well as meetings across the campus, employee regularly walks outside to other buildings.
Typical office environment. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities: Knowledge of: higher education enrollment services; navigation of computer software, programs and applications related assisting students with their educational needs at the College. Ability to: develop and maintain effective working relationships with associates, supervisors, students and general public; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups. Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; customer service; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services.
High School Diploma or GED with at least three (3) years progressively responsible clerical experience in the area of the assigned specialized function. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
An appropriate combination of education, training, coursework and experience may qualify a candidate.
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