Financial Aid Counselor

Washington, United States
Salary Not specified
Jun 22, 2021
Employment Level
Employment Type
Full Time

The University of Puget Sound seeks applications for a Financial Aid Counselor to join the Student Financial Services team!

The University of Puget Sound is an independent, residential, and predominantly undergraduate liberal arts college, with graduate programs in education and health sciences.

Puget Sound staff enjoy competitive benefits and resources to help them carry out Puget Sound's mission and values and advance the university's strategic plan.

The Financial Aid Counselor provides the highest level of customer service in managing a caseload of prospective and currently enrolled undergraduate and graduate students at Puget Sound. This position evaluates and helps determine need-based financial aid packages for students not awarded through automated programming, employs professional judgment as appropriate for university, federal, and state financial aid programs when there are special circumstances not accounted for in the student financial aid application, and updates student aid eligibility as additional information is reported throughout the cycle of an academic year. This individual will also review documentation submitted as part of federal Title IV financial aid compliance, communicate with financial aid applicants and their families to resolve incomplete or inaccurate financial aid information, and respond to inquiries from all mediums about university financial aid policies and account billing status.

The Financial Aid Counselor provides comprehensive one-on-one consultation and expertise with student and family visitors regarding matters specific to financial aid and billing at Puget Sound. This position also supports members of the Student Financial Services (SFS) front line team in managing walk-in visitors, especially during periods of high volume. Participation in admission and/or new student orientation activities will be expected, as well as financial aid open-house/community FAFSA literacy events hosted throughout the region.
This individual will team with admission counseling staff to provide exceptional student service for prospective students and their families, while equally teaming with campus colleagues in academic advising, student affairs, and registrar to support persistence of the current student body toward graduation. * Work schedule includes option for partial telework arrangements.

Successful candidates will have the following qualifications:
  • Bachelor's degree required. Experience in financial aid/higher education preferred.
  • Experience in customer relations required.
  • Excellent math, analytical, and data interpretation skills is desirable.
  • Experience in the use of Federal Methodology (FM) need analysis and knowledge of federal financial aid regulations is desirable.
  • Experience with Federal Direct Loan programs is preferred.
  • Demonstrated computer proficiency in Microsoft Office. Experience with enterprise system such as PeopleSoft and other Financial Aid programs such as: COD, NSLDS, EdConnect, IFAP, FAA access to CPS online, and ELM preferred.
  • Accounting background would prove helpful in this position, but not required.
  • Ability to professionally represent University of Puget Sound in a variety of situations.
  • Ability to work with a high level of accuracy in a fast-paced environment with many interruptions.
  • Ability to handle information in a confidential and professional manner.
  • Strong oral and written communication skills. Ability to communicate effectively and professionally with a variety of different groups including students, government agencies, vendors, and offices within the University.
  • A commitment to liberal arts education and cultural diversity required.
  • Ability to successfully work, communicate, and provide leadership within a diverse campus community.

    Puget Sound offers a generous benefits package. For more information, visit:

    How to Apply: To review the full job description, including requirements, and apply, please visit

    Application Deadline: Review of applications will begin immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

    Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit:

    The University of Puget Sound is an equal opportunity employer.


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