COVID-19 Student Case Manager
- Employer
- Miami University
- Location
- Ohio, United States
- Salary
- Salary Not specified
- Date posted
- Jun 21, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support
- Employment Level
- Administrative
- Employment Type
- Full Time
The COVID-19 Manager is responsible for assisting the university’s response to the COVID-19 global pandemic. This includes efforts pertaining to: quarantine and isolation, testing, vaccination, contact tracing, compliance, developing communication for external and internal audiences, reporting and data analysis, responding to questions and concerns from university constituents, and serving as a liaison between our community and university leadership. The COVID-19 Manager is a key member of the MU COVID-19 Response Team. The role requires working in a highly collaborative manner with various departments and divisions across campus.
Duties/Physical Demands:
● Attend regular COVID-19 response planning meetings.
● Respond to questions and inquiries regarding COVID-19 (i.e.,
scheduling for testing, clarification-seeking, vaccination
inquiries, quarantine and isolation matters, general information,
etc.).
● Facilitate COVID-19 testing compliance efforts by processing
incident reports.
● Screen and prioritize incoming reports of positive COVID-19
diagnosis; process and assign student cases.
● Serve as a liaison/point-of-contact to students and university
personnel regarding quarantine and isolation protocols.
● Ensure that required information regarding students who have
tested positive for COVID-19 are reported to appropriate entities
(i.e., Butler County General Health District).
● Provide assistance and support to Miami’s Assistant Vice
President of Student Life for Health & Wellness regarding
initiatives and strategic priorities that emerge in response to the
COVID-19 pandemic.
● Some rotating evening or weekend work may be required to fulfill
duties.
● Perform other duties as assigned.
Minimum Qualifications:
● Bachelor’s degree from a regionally accredited institution of
higher learning.
● Prior customer service experience.
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