Success Advocate

Posting Job Title

Success Advocate

Department

Student Success & Strategy

Position Type

Full-time Hourly

Number of openings

1

Job Summary

The Success Advocate acts as a mentor and accountability partner for students, serving as the central point of contact in the Pathways program. The Success Advocate is responsible for encouraging students to become more self-reliant by orienting them to college policies, procedures, resources, and technology. They help facilitate student learning to ensure students are successful in navigating the complexities of college from admission through their first academic year. They draw from a comprehensive range of knowledge related to all aspects of JCCC, including policies, processes, and both academic and personal supports. They provide proactive outreach and dynamic support to an assigned cohort of students to ensure student engagement and retention. The Success Advocate builds relationships with students, encourages them to actively engage in the community of JCCC, initiates problem-solving to address student concerns and obstacles, and connects students with resources to promote goal completion.

Required Qualifications

Bachelor’s degree in an appropriate field
Attention to detail and accurate record keeping
Ability to maintain the confidentiality of student information
Ability to communicate institutional policies and procedures clearly and accurately
Ability to work with a diverse population of students and staff across numerous communication channels
Strong collaborator with excellent written, oral, and interpersonal communication skills, including listening
Strong presentation skills and the ability to communicate well with groups
General computer, data entry, and web knowledge
Highly motivated with the ability to be self-directed
Able to retain a calm and competent demeanor in challenging or difficult situations

Preferred Qualifications

One year of experience working with student records or other confidential materials
One year of customer service experience
One year of data entry experience and the ability to type accurately
Experience working with college students of diverse populations
Experience with Banner or a related student information system
Experience with a CRM (constituent/customer relationship management) system
Experience with Microsoft Office products
Multi-lingual applicants with conversational ability encouraged

Required application documents

Resume

Cover letter

Hours per Week

40

Work Hours/Days

Monday-Wednesday, 9:00 a.m. - 6:00 p.m.; Thursday, 8:30 a.m.- 5:30 p.m.;Friday, 8:00 a.m.-5:00 p.m.

Salary Grade Level

LVL4

Salary

$15.24-$18.29 per hour, based on experience

Location

Overland Park Main Campus

Disclosures

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of race, color, age, sex, religion, marital status, national origin, disability, veteran's status, sexual orientation, gender identity, genetic information or other factors which cannot be lawfully considered, to the extent specified by applicable federal and state laws.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.

Advertised: 17 Jun 2021 Central Daylight Time
Applications close: 30 Jun 2021 Central Daylight Time