Associate Director

The Associate Director will provide leadership and direction on assigned programs and projects, ensuring that overall strategies and efforts align with and support the larger strategic vision, plans, and goals of the Office of Graduate Admission. Serving on the graduate admission team, the Associate Director will directly supervise full-time Admission Counselors and/or Assistant Directors who are responsible for contacting, supporting, and guiding prospective graduate students through to enrollment, focusing on the following key areas: inquiry to application conversions, admit to enroll conversions, and managing melt. This position will also develop and oversee training and skill development for admission staff to ensure accurate knowledge, excellent customer service, and adherence to guidelines while meeting enrollment goals. The position will be responsible for directing and evaluating assigned recruitment campaigns and initiatives, setting and monitoring staff performance and progress toward goals, and will provide ongoing assessment, management, and recommendations for senior admission leadership. The position also includes responsibility for an assigned student caseload and other general admission counseling duties such as individual student outreach, monitoring individual progress toward enrollment, and guiding students through the enrollment process. In addition, all positions are responsible for the understanding and upholding of Miami University’s and Enrollment Management and Student Success’ Diversity, Equity and Inclusion statements, values and goals. This is a full-time, temporary position located in Oxford, Ohio, with the opportunity for a permanent placement.

Manage a team of admission counselors and/or assistant directors; evaluate each team member’s performance against established goals and expectations, while coaching, monitoring, identifying performance gaps, and taking corrective action, as needed (25%)
Direct and evaluate assigned recruitment campaigns and initiatives, setting and monitoring staff performance and progress toward goals, and provide ongoing assessment, management, and recommendations for senior admission leadership. (20%)
Manage assigned student caseload through prospect relationship management, leveraging partnerships, relationships, market research, admission and enrollment data, and CRM system to maintain consistent recruitment activity and increase prospective student engagement to influence admission yield (20%)
Develop working knowledge of Miami University programs, opportunities, and policies; communicate information about the Miami brand, experience, and outcomes, along with admission policies and procedures, to prospective students and stakeholders, and act as a knowledge resource to team members, ensuring that they have thorough and accurate information, and following up as needed (10%)
Monitor, analyze and report performance metrics and graduate enrollment trends to team members and members of management. Create and implement team and individual training to ensure optimal performance (5%)
Conduct and document regularly scheduled one-on-one meetings with direct reports to discuss performance, progress toward goals, and develop plans for positively impacting enrollment trends, as needed (5%)
Serve as the first resource for student questions and issues that an admission counselor may escalate, ensuring timely and appropriate resolution (5%)
Follow established policy and protocol, adhering to and complying with all state, federal and university policies regarding Title IV and accreditation rules related to student enrollment (5%)
Manage and ensure coverage during established operating hours (5%)
Other duties as assigned (5%)

Minimum Qualifications:

Bachelor’s degree with experience in higher education, recruitment, or marketing, and 3 years minimum experience working in a sales or recruitment environment. Will consider a Master’s degree and 2 years minimum experience.
Candidate will possess excellent interpersonal skills, with a proven track record of maintaining and cultivating relationships with key internal and external constituents.
Must possess exceptional written and oral communication skills, group presentation skills, and a proven ability to work with diverse constituencies; candidate must demonstrate expertise and/or experience with marketing or communication efforts.
Must be able to work independently and handle multiple tasks simultaneously.
Demonstrated knowledge and experience with computer systems and various software applications.

Desired Qualifications:

Master’s degree in Higher Education or comparable discipline
Strong working knowledge of adult learner recruitment
Prior experience and knowledge of Slate or another admission CRM
Supervisory experience

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.