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NW Bus Tech & Transportation
Reporting to the Divisional Dean and Coordinator of Flight Operations, this position oversees the desk when students are scheduled to fly in the Professional Pilot Program and is available for all students in this program.
The College conducts flight operations under Federal Aviation Regulations ( FAR ) Part 141. This position meets certification requirements for dispatching aircraft for flight. The hours for this department will range between 6 am to 10 pm, six days a week affording students the opportunity to successfully complete the graduation requirements for this program.
Essential Duties and Responsibilities
• Dispatches aircraft for students and instructors including the supplemental dispatch paperwork, which provides mandatory information to the student before flight can ensue
• Maintain numerous spreadsheets throughout the day including updating student financial balances, tracking student attendance, lesson cancellation with specific coding, and vendor scheduling issues
• Invoices all lesson activity for students scheduled each day
• Records all financial information into spreadsheets for current students
• Pulls all financial balances for individual spreadsheets to Semester Master sheet
• Enters student FAA mandated documentation into e-files and Vendor scheduling software
• Collaborates with all others in this position on procedural updates
• Maintains a handoff sheet with current flight information to the relieving shift
• Maintains flight center area and equipment in clean and working condition
• Operates and assists in radio communications
• Operates office machines
• Composes, types and edits correspondence
• Provides instructors and students with requested information
• Ability to make appropriate decisions when Supervisor/Flight Coordinator is away from the office
• Contacts all required personnel and other local concerns such as the police and fire department in the event of an emergency situation
• Maintains on‑going contact with the responding personnel and keeps them informed of all incoming pertinent information
General Supervision and Management
• Supports the Professional Pilot and Flight Operations programs in assisting students schedule their flights in accordance to the rules and regulations of US Aviation.
• Ensures development of rapport and relationship with all internal and external stakeholders.
• Works during selected days of TCC breaks including Christmas, Spring, and Thanksgiving
• Completes all required training and professional development sessions as required and appropriate for the role.
• Visibility requires maintaining a professional appearance and providing a positive image to internal and external customers/stakeholders
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Performs other related tasks as required.
Supervision – Works under the supervision of the Coordinator of Flight Operations
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Education, Experience, Certifications, Licensures
• High School Diploma or GED and two (2) years of progressive office experience; or any equivalent combination of education, training, certification, and related experience
• Must be the minimum age of 21 years old
Desired Education, Experience, Certifications, Licensures
• Experience working within a fast-paced, high-volume, customer service oriented environment
• Strong data-entry skills
Knowledge, Skills and Ability
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to work independently, after hours and on weekends when needed
• Intermediate skills in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to communicate effectively in both written and oral format
• Ability to establish collaborative relationships
• Ability to speak clearly and communicate well, discern routine and emergency situations and provide accurate information to responding police units
• Experience working with computerized systems
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary
- Resume / Curriculum Vitae
- Cover Letter
- Unofficial Transcripts
- Certification / License
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