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Case Coordinator

University of Oregon
Oregon, United States
Salary Not specified
Start date
Jun 18, 2021

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Position Type
Administrative, Business & Administrative Affairs, Human Resources Administration
Employment Level
Employment Type
Full Time
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Case Coordinator

Job no: 527619
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Human Resources

Department: Office of Investigations and Civil Rights Compliance
Appointment Type and Duration: Regular, Ongoing
Salary: $55,000-$65,000 per year
Compensation Band: OS-OA05-Fiscal Year 2020-2021
FTE: 1.0

Application Review Begins
July 26, 2021; position open until filled (updated)

Special Instructions to Applicants
Please upload a current resume and cover letter that addresses how your skills and experience meet the minimum and, if applicable, preferred qualifications.

In your online application, please include three professional references that can speak to your skills and abilities.

Department Summary
The Office of Investigations and Civil Rights Compliance provides a single location at University of Oregon for reporting and investigating all complaints related to prohibited discrimination and harassment. The office supports the university's compliance with federal and state laws regarding discrimination and harassment and equal employment opportunity.

Position Summary
The Case Coordinator provides case coordination for OICRC. This position uses a case management database (Maxient) to organize, manage, and track all complaints and reports received by OICRC.

This position serves as the first point of contact for individuals reporting prohibited discrimination and harassment. They may participate in screening initial reports and following up as needed to coordinate referrals to other offices on campus. The Case Coordinator assists with creating systems to ensure timely case processing and referrals to campus partners.

The Case Coordinator is responsible for OICRC's data and records management. This includes ensuring the quality, accuracy, and consistency of all database entries. The Case Coordinator creates and maintains confidential case records and ensures case information is accurate. This position also maintains the confidentiality of all reports and records in accordance with UO policy, applicable laws regarding records retention, and the policies and practices of the Office of Investigations and Civil Rights Compliance. The Case Coordinator also assists the AVP/CCRO by generating data and reports using the case management database.

The Case Coordinator regularly interacts with individuals who are reporting prohibited discrimination and harassment. In addition, the position collaborates with partners across campus including the Office of the Dean of Students, University Housing, Employee and Labor Relations, and the University of Oregon Police Department.

This position reports to the AVP/CCRO.

Minimum Requirements
  • Bachelor's degree and three years full-time experience using a case management database or an equivalent combination of skills, experience, and education.

    Professional Competencies
  • Demonstrated ability to present information in a clear and concise manner.
  • Strong analytical and problem-solving skills.
  • Strong professional judgment, decision-making skills, and high ethical standards.
  • Demonstrated ability to maintain strict confidentiality.
  • Strong interpersonal skills including demonstrated ability to respond appropriately and with sensitivity to persons in crisis or emergency situations.
  • Proven experience with and commitment to working effectively with individuals from a diversity of backgrounds in support of an inclusive and welcoming environment. Demonstrated understanding of the complexities of the intersections of identities including, but not limited to, race, ethnicity, gender, religious affiliation, sexual orientation, and class background.
  • Strong project management skills, including planning, overseeing progress to ensure timely completion, and communicating progress with stakeholders. Experience handling multiple assignments by effectively planning, organizing, and prioritizing assignments (multi-tasking of work) with demanding timeframes.

    Preferred Qualifications
  • Master's Degree in related field such as higher education administration/student affairs, counseling, social sciences, social work, or public policy OR equivalent combination of skills, experience, and education.
  • Professional experience in higher education setting.
  • Proficiency in Maxient or other similar case management databases, including the ability to teach and train others in navigating the database.
  • Proficient in Excel, including sorting and filtering data, and building charts and graphs.
  • Knowledge of employment and civil rights laws.
  • Experience working with non-discrimination/harassment policies.

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

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