CO Sr. Medical Office Coordinator
- Employer
- Johns Hopkins University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Date posted
- Jun 17, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support
- Employment Type
- Full Time
-
Coordinates a multi-faceted, high volume internal medicine
practice.
Serves as liaison for practice to department administration,
clinical management, and hospital services.
Assists patients, patients' families, referring physicians, and
third-party carriers to resolve patient related
issues.
Triages patient calls, messages, and medical issues. Answers
patient medical questions where appropriate and determines if
physician/nurse response is required.
Schedules patients for laboratory tests, medical examinations, and
procedures. Resolves any schedule conflicts.
Uses automated records systems to access, enter, and edit patient
information.
Relays information to patients regarding preparation for laboratory
tests, examinations, and procedures.
Assures all patient correspondence (consent, orders, history, and
physical, etc.) is transmitted to correct areas in a timely manner
to streamline patient processing.
Manages patient paperwork and forms, including form completion
tracking, mailing and faxing, and scanning to the patient’s
record.
Utilizes knowledge of physician(s)' practice and requirements of
third-party payors to provide appropriate documentation to assure
authorization/certification for medical
services.
Demonstrates awareness of limitations of institutional resources,
and seeks to maximize physician scheduling within this context.
Proactively seeks to schedule/reschedule patients to efficiently
utilize resources (e.g., backfill to cover cancellations or add
urgent appointments).
Maintains familiarity with various types of medical insurance to
explain these plans.
Assists physicians in notification and completion of forms,
paperwork, and letters needed for patients or their
insurance.
Informs patients of costs of care being provided, and guides them
to appropriate resources for further information, guidance, or
assistance.
Obtains pre-certifications as required by patients' health care
insurers or managed care providers.
Assists patients or family members with completion of medical
insurance forms.
Arranges or assists in arranging patient
transportation.
Collaborates with office and clinic staff to coordinate
appointments and resolve urgent issues.
Operates personal computer to access e-mail, electronic calendars,
and other basic office support software.
Ordering supplies for clinical area in SAP (online shopping) as
well as other accounts payable duties for clinical area (paying
invoices with online payment, travel reimbursements, expense
reimbursements).
Responsible for other administrative office duties as
assigned.
-
Knows the formal and informal departmental goals, standards,
policies and procedures which may include some familiarity of other
departments within the school/division.
Is sensitive to the interrelationship of both people and functions
within the department.
-
On a regular and continuous basis, exercises administrative
judgment and assumes responsibility for decisions, consequences,
and results having an impact on people, costs, and/or quality of
service within the functional area.
-
Exchanges non-routine information using tact and persuasion as
appropriate requiring good oral and written communication
skills.
-
Required: High School Diploma or GED.
Preferred: Two years college.
-
Three years progressively responsible medical office
experiences.
Additional education may be substituted for up to one year of
experience.
Medical terminology required.
Intermediate computer and proofreading skills required. Experience
in the Johns Hopkins system strongly preferred.
-
Operates personal computer to access email, computerized scheduling
and documentation databases, and other basic office support
software including Microsoft Office
applications.
Knowledge of medical terminology required.
Knowledge of insurance coverage preferred.
Successfully completes all training courses required for access to
Epic and other software systems.
Complete all required HIPAA courses and other specified online
training courses.
-
Ability to interact successfully with the
public.
Ability to perform effectively despite sudden deadlines and
changing priorities.
Ability to maintain personal composure in high stress
situations.
Demonstrated interpersonal, written and verbal communication skills
are required to service a diverse customer base.
Ability to demonstrate and convey a favorable image of the
organization and to conform to proper standards of professional
dress, attitude and demeanor.
Ability to demonstrate a high level of interpersonal skills
required to interact with patients, patients’ families/visitors and
clinical staff.
Ability to perform with a high degree of accuracy and with
meticulous attention to detail.
Demonstrate a strong ability to use initiative and judgment and to
identify, analyze and solve problems.
Ability to demonstrate self-direction and
initiation.
Ability to work independently and as a part of a
team.
Classified Title:Sr. Medical Office
Coordinator
Working Title: CO Sr.
Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range:$17.42 - $23.95
Employee group: Full Time
Schedule: Monday - Friday, 8:30a-5:00p
Exempt Status: Non-Exempt
Location:24-MD:JH at Greenspring Station
Department name: 10002809-SOM DOM General Internal Medicine
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until
filled.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.
EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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