NETWORK OPERATIONS CENTER TECHNICIAN
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Jun 17, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
- Employment Type
- Full Time
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Job no: 236298-US
Work type: Staff-Full Time
Department: DOIT/SEO/SNCC
Location: Madison
Categories: Engineering, Facilities, Skilled Trades, Maintenance, Information Systems/Technology, Computer Science
Position Summary:
Under the limited supervision of the Manager of the Systems and Network Control Center Group (SNCC) within the Systems Engineering and Operations (SEO) Department of the UW-Madison Division of Information Technology, the Network Operations Center Technician monitors critical network and hosted systems elements and engages in proactive network and hosted systems monitoring, responds to incidents and notifies and escalates to appropriate staff, performs Hostmaster duties, limited storage systems housekeeping and Enterprise Resource Planning support work.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
No Degree Required
Minimum Years and Type of Relevant Work Experience:
Knowledge and Skills Required
* Operational knowledge or equivalent education of:
- Gigabit Ethernet network hardware, architecture, design, and operation
- Local Area Network and Wide Area Network/ATM hardware, architecture, design, and operation
- Various UNIX, Linux and Windows Operating Systems
- Network troubleshooting tools such as Ping and Traceroute
- (For Senior level placement-professional experience required).
*Possess a customer service oriented attitude with service partners, a commitment to equity, inclusivity and diversity within the workforce and effective interpersonal, written and oral communications skills.
Knowledge and Skills Preferred
* Operational knowledge of application monitoring tools such as HP OpenView Operations and Nagios
* Operational knowledge of a formal incident tracking system such as Cherwell ITSM Software
* Operational knowledge of automated batch processing tools such as Tivoli Workload Scheduler/Tivoli OPC.
Additional Information:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer. In the future, you may have an option for some remote work, however, that is still being determined.
We are hiring two positions, please review the work schedule for both. This position is a combination of third and second shifts, weekends and holidays included. Pay differentials available per campus policy.
Department(s):
A064079-INFORMATION TECHNOLOGY/SEO/SNCC
Work Schedule:
Position one schedule is: Sat-Sun 7:30pm - 7:30am and M-Tu 11:30pm-7:30am
Position two schedule is: Sat-Sun 7:30pm -7:30am and Th-F 3:30pm-11:30pm
Hours may include holidays. Some overtime may be required.
Night and weekend differential policies apply for these positions.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $21.63 HOURLY
Depending on Qualifications
Instructions to Applicants:
Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Resume AND a cover letter.
In your cover letter, please explain how you meet the minimum requirements of the position listed above.
Contact:
Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
IS NET SERV PROF(13361) or IS NET SERV SENIOR(13362)
Employment Class:
University Staff-Ongoing
Job Number:
236298-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Jun 17 2021 Central Daylight Time
Applications Close: Oct 21 2021 11:55 PM Central Daylight Time
Work type: Staff-Full Time
Department: DOIT/SEO/SNCC
Location: Madison
Categories: Engineering, Facilities, Skilled Trades, Maintenance, Information Systems/Technology, Computer Science
Position Summary:
Under the limited supervision of the Manager of the Systems and Network Control Center Group (SNCC) within the Systems Engineering and Operations (SEO) Department of the UW-Madison Division of Information Technology, the Network Operations Center Technician monitors critical network and hosted systems elements and engages in proactive network and hosted systems monitoring, responds to incidents and notifies and escalates to appropriate staff, performs Hostmaster duties, limited storage systems housekeeping and Enterprise Resource Planning support work.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
No Degree Required
Minimum Years and Type of Relevant Work Experience:
Knowledge and Skills Required
* Operational knowledge or equivalent education of:
- Gigabit Ethernet network hardware, architecture, design, and operation
- Local Area Network and Wide Area Network/ATM hardware, architecture, design, and operation
- Various UNIX, Linux and Windows Operating Systems
- Network troubleshooting tools such as Ping and Traceroute
- (For Senior level placement-professional experience required).
*Possess a customer service oriented attitude with service partners, a commitment to equity, inclusivity and diversity within the workforce and effective interpersonal, written and oral communications skills.
Knowledge and Skills Preferred
* Operational knowledge of application monitoring tools such as HP OpenView Operations and Nagios
* Operational knowledge of a formal incident tracking system such as Cherwell ITSM Software
* Operational knowledge of automated batch processing tools such as Tivoli Workload Scheduler/Tivoli OPC.
Additional Information:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer. In the future, you may have an option for some remote work, however, that is still being determined.
We are hiring two positions, please review the work schedule for both. This position is a combination of third and second shifts, weekends and holidays included. Pay differentials available per campus policy.
Department(s):
A064079-INFORMATION TECHNOLOGY/SEO/SNCC
Work Schedule:
Position one schedule is: Sat-Sun 7:30pm - 7:30am and M-Tu 11:30pm-7:30am
Position two schedule is: Sat-Sun 7:30pm -7:30am and Th-F 3:30pm-11:30pm
Hours may include holidays. Some overtime may be required.
Night and weekend differential policies apply for these positions.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $21.63 HOURLY
Depending on Qualifications
Instructions to Applicants:
Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Resume AND a cover letter.
In your cover letter, please explain how you meet the minimum requirements of the position listed above.
Contact:
Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
IS NET SERV PROF(13361) or IS NET SERV SENIOR(13362)
Employment Class:
University Staff-Ongoing
Job Number:
236298-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Jun 17 2021 Central Daylight Time
Applications Close: Oct 21 2021 11:55 PM Central Daylight Time
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