Institute for Veterans and Military Families
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Salesforce Developer will report to the Data Solutions
Architect. This position will work closely with the Data Solutions
Architect, Program Leadership and Managers across the organization.
This position will be responsible for implementing the long-range
vision, planning, and development of the Salesforce platform to
meet current and future operational functionality and reporting
needs of the evolving and future programs and departments of the
IVMF . This position will be responsible for case management,
project scoping, impact analysis, development, testing, process
creation, deployment, and maintenance of existing functionality.
Responsibilities will include Salesforce administration tasks,
software integration development, and operational reporting, while
continuously evaluating and improving program process improvement
and data quality. This position will work collaboratively with the
Salesforce team. This role is also responsible for creating and
utilizing rollout plans: including socialization, communication,
testing and release management.
• Bachelor’s degree in computer science, computer information
system, or related field and two (2) plus years of experience in
Salesforce administration and/or implementation skills
• Ten (10) plus years of experience in software/product development
and project management in a process-oriented environment.
• At least one Salesforce certification (i.e. ADM201).
• Salesforce development experience (certification is a
• Java or similar object-oriented software development
• Experience with a CRM system is a plus
Working knowledge of SQL, database systems and Excel.
Job Specific Qualifications
• Proficient in Solutions Architecture and Development for the
Salesforce.com platform: discovering and addressing existing needs
and proactively identifying future organizational needs.
• Able to inform and coordinate development efforts across internal
and external Salesforce development teams.
• Creative, resourceful, and thorough in developing actionable
solutions to address operational, tactical, and strategic
organizational goals in a consultative manner.
• Able to assist Program Leadership and Managers in prioritizing
• Able to identify, evaluate, and recommend off-the-shelf and
• Strong analytical, problem solving and data management
• Able to work closely in cross-functional roles with programs,
operations, development, communications, analytics, IT, and
• Development projects – design, testing, and implementation of new
functionality and software integration.
• Troubleshooting Salesforce user issues and track system issues
• Daily administration and support of the Salesforce platform,
including, but not limited to, managing multiple user setup,
profiles, roles, customization of objects, fields, record types,
page layouts, validations, package deployment, and third party
integrations, data quality audits and improvements.
• Facilitate the software testing process, including creating,
scheduling, and executing test plans, tracking issues, and gaining
• Evaluate new functionality and prescribe rollout plans: including
socialization, training, communication, testing and release
• Establish and develop the necessary processes and documentation
to support the full platform development lifecycle including
business requirements, impact analysis/scoping, design,
implementation, testing, product deployment, communication, and
• Communicate system features and enhancements via email and
documentation, such as release notes, to the user community on a
• Conduct user training on new and existing features.
• Develop longer term plans for developing our Salesforce platform
to meet strategic and operational initiatives.
• Work closely with internal stakeholders to inform the
architectural trajectory of our Salesforce platform to meet
strategic and operational initiatives.
• Work closely with Data Solutions Architect and Analytics team to
harmonize data architectural needs from initial data entry into the
system through external reporting.
• Work in a consultatively manner with operational and program
teams to perform needs assessment, project scoping, project
planning, implementation, and deployment.
• Stay current with new Salesforce features and functionality,
through individual learning, formal training, and conference
attendance to provide recommendations for process improvements and
maximize the platform to provide valuable business solutions.
• Periodically research best practices and availability of tools to
streamline development and maintenance processes.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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