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Salesforce Developer

Syracuse University
New York, United States
Salary Not Specified
Closing date
Jul 21, 2021

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Position Type
Administrative, Academic Affairs, Curriculum & Instructional Development, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Job Details

Posting Details

Job # 037114 Department Code 31301-0097 Department Institute for Veterans and Military Families Job Title Salesforce Developer Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Salesforce Developer will report to the Data Solutions Architect. This position will work closely with the Data Solutions Architect, Program Leadership and Managers across the organization. This position will be responsible for implementing the long-range vision, planning, and development of the Salesforce platform to meet current and future operational functionality and reporting needs of the evolving and future programs and departments of the IVMF . This position will be responsible for case management, project scoping, impact analysis, development, testing, process creation, deployment, and maintenance of existing functionality. Responsibilities will include Salesforce administration tasks, software integration development, and operational reporting, while continuously evaluating and improving program process improvement and data quality. This position will work collaboratively with the Salesforce team. This role is also responsible for creating and utilizing rollout plans: including socialization, communication, testing and release management.


• Bachelor’s degree in computer science, computer information system, or related field and two (2) plus years of experience in Salesforce administration and/or implementation skills required.

• Ten (10) plus years of experience in software/product development and project management in a process-oriented environment.

• At least one Salesforce certification (i.e. ADM201).

• Salesforce development experience (certification is a plus).

• Java or similar object-oriented software development experience.

• Experience with a CRM system is a plus
Working knowledge of SQL, database systems and Excel.

Job Specific Qualifications

• Proficient in Solutions Architecture and Development for the platform: discovering and addressing existing needs and proactively identifying future organizational needs.

• Able to inform and coordinate development efforts across internal and external Salesforce development teams.

• Creative, resourceful, and thorough in developing actionable solutions to address operational, tactical, and strategic organizational goals in a consultative manner.

• Able to assist Program Leadership and Managers in prioritizing projects.

• Able to identify, evaluate, and recommend off-the-shelf and developed solutions.

• Strong analytical, problem solving and data management skills.

• Able to work closely in cross-functional roles with programs, operations, development, communications, analytics, IT, and Research.


• Development projects – design, testing, and implementation of new functionality and software integration.

• Troubleshooting Salesforce user issues and track system issues through resolution.

• Daily administration and support of the Salesforce platform, including, but not limited to, managing multiple user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations, package deployment, and third party integrations, data quality audits and improvements.

• Facilitate the software testing process, including creating, scheduling, and executing test plans, tracking issues, and gaining business approval.

• Evaluate new functionality and prescribe rollout plans: including socialization, training, communication, testing and release management.

• Establish and develop the necessary processes and documentation to support the full platform development lifecycle including business requirements, impact analysis/scoping, design, implementation, testing, product deployment, communication, and change management.

• Communicate system features and enhancements via email and documentation, such as release notes, to the user community on a recurring basis.

• Conduct user training on new and existing features.

• Develop longer term plans for developing our Salesforce platform to meet strategic and operational initiatives.

• Work closely with internal stakeholders to inform the architectural trajectory of our Salesforce platform to meet strategic and operational initiatives.

• Work closely with Data Solutions Architect and Analytics team to harmonize data architectural needs from initial data entry into the system through external reporting.

• Work in a consultatively manner with operational and program teams to perform needs assessment, project scoping, project planning, implementation, and deployment.

• Stay current with new Salesforce features and functionality, through individual learning, formal training, and conference attendance to provide recommendations for process improvements and maximize the platform to provide valuable business solutions.

• Periodically research best practices and availability of tools to streamline development and maintenance processes.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 06/17/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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