Education Abroad Program Manager and Access & Inclusion Coordinator

Job Summary

The Education Abroad Program Manager and Access & Inclusion Coordinator exists in order to enable students to study abroad or to have an international experience as an integral part of their University of Colorado (CU) Boulder academic career. Responsibilities include managing a portfolio of Education Abroad (EA) programs, advising students on program options, preparing students for a term abroad, and providing health and safety support. This position also collaborates with units across the entire campus to ensure that students from under-resourced and/or from a diverse set of backgrounds have access to EA opportunities. The position is encouraged to further the strategic goals and mission of CU Boulder and of Education Abroad, and to contribute to the University's Inclusive Excellence goals.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Education Abroad is a unit within International Education in the Office of Undergraduate Education within the Division of Academic Affairs, at CU Boulder. The mission of this unit is to develop, operate, and maintain a comprehensive portfolio of education abroad programs for CU Boulder students and academic units, including study abroad, international student exchanges, international internships, faculty-led Global Seminars and Global Intensives, and international research and service learning. The unit is responsible for health and safety and risk mitigation for students going abroad on CU Boulder sponsored programs, and supervises campus support for the International Travel Registry.

What Your Key Responsibilities Will Be

Manage a Portfolio of Education Abroad Programs

• Be responsible for and manage a portfolio of assigned EA programs.
• Work with program partners, students, and campus partners.
• Coordinate with overseas or U.S. partner institution colleagues on academics, logistics, cultural issues, and health and safety. Admit and prepare students. Remain knowledgeable about health and safety issues for relevant countries. Provide pre-departure support and information to students.
• Prepare annual program evaluation report for EA Director.
• Collaborate closely with campus partners and relevant academic departments and advisors. Portfolio could include third-party provider programs, student exchanges, and faculty-led programs (Global Seminars).

Study Abroad Advising

• Advise students about opportunities for study abroad by meeting individually with students either via drop-ins or Zoom.
• Determine their interests, qualifications, and needs, and direct them to appropriate programs.
• Advise students about the academic, cultural, logistical, and practical aspects of programs/locations.
• Maintain excellent knowledge of all programs within a regional area. Remain informed about relevant CU Boulder campus policies.
• Take phone calls from students and parents; follow FERPA regulations. Follow all relevant office procedures (i.e. TDS procedures, communication with front desk, referrals to others when necessary).
• When requested and when possible, provide back-up advising during lively times outside of scheduled hours, or when other staff cannot take their advising shift.

Access and Inclusion

• Support programs, advising, and collaboration which improve study abroad opportunities for all students on campus.
• Continue to identify barriers to studying abroad and supervise participation over time.
• Review standard methodologies in the profession, identify, and collaborate closely with advocates on campus and nationally.
• Build resources for underrepresented students into pre-departure orientations and online materials.
• Take student referrals from campus partners and provide specialized advising to diverse student populations.
• Develop workshops, trainings, and other events in conjunction with campus partners to reach populations that have been historically under-represented in education abroad including but not limited to: first generation college students, students of color, students with high financial need, students who identify with the LGBTQIA community, students with disabilities, student athletes, veterans, and non-traditional students.
• Coordinate the Global Opportunity (GO) Scholars program and support GO Scholar recipients.
• Market scholarship program and work with students to ensure they finish the application. Update application materials each year. Work with a small committee to review applications and select new students annually.
• Offer high impact workshops to these cohorts throughout their four years in the program.
• Collaborate with existing offices to ensure that go scholars receive extensive resources while avoiding duplication of efforts.
• Identify barriers to studying abroad, and track participation over time.
• Meet individually with students in program as frequently as vital and track their academic progress. Encourage returning students to promote education abroad to broader campus community through follow on projects.

Digital Advising

• Work closely with the Lead Advisor to provide Education Abroad digital advising.
• Manage live chat advising and serve as back-up as needed.
• Make recommendations to the Lead Advisor on changes and additions to digital advising services.
• Assess and analyze trends in digital advising numbers with email and online live chat.
• Serve as back-up in responding to the EA general email account as needed

Education Abroad Alumni and Returnee Communication and Relations

• Serve as lead for Alumni and Returnee Communications and Relations including:
• Send out the EA Alumni newsletter 2-3 times a year
• Maintain alumni updates
• Manage the alumni LinkedIn account, alumni support, and alumni communications.
• This duty could involve working with the campus Alumni Association.

What You Should Know

Training for this position will be conducted in person on campus. We will be requiring the Education Abroad Program Manager and Access & Inclusion Coordinator to work on campus a majority of the time with some remote flexibility.

What We Can Offer

Salary Range is $50,000 - $54,000.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be Ambitious. Be Adventurous. Be Boulder.

What We Require

• Bachelor's degree from an accredited institution of higher education.
• A demonstrated significant intercultural experience, and/or overseas life/work experience.
• At least two years of professional experience in an education abroad office or study abroad program provider office, and demonstrating dynamically responsible professional work.
• Experience working with university students from under-resourced and/or diverse backgrounds.

What You Will Need

• Detail-focused and accurate.
• Proficiency in Excel, Sharepoint, Word, Outlook, Microsoft Teams, and Terra Dotta software or similar.
• Outstanding oral and written communication skills.
• Excellent computer and technology skills.
• Must be capable of traveling outside the U.S.

What We Would Like You To Have

• Experience as a participant in an undergraduate study abroad program.
• An understanding of a large public research institution’s academic programs, degree requirements, etc.
• Foreign language experience.
• Familiarity with CU Boulder.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by June 22, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu