Transcript Specialist

Embry-Riddle Aeronautical University
Florida, United States
Salary Not Specified
Jun 18, 2021
Employment Type
Full Time
Job Description

Embry-Riddle Aeronautical University - Worldwide announces an exciting opportunity in the Registrar's Office. This position will process all transcript requests received by Worldwide Registrar’s Office. Research archived records and create records in the Student Information System to produce an official transcript. This may include posting graduation and academic statuses, determine eligibility for release of transcript based on student's account and FERPA restrictions. This role will communicate ineligibility issues with students and /or campuses, process, and deliver transcripts daily (both electronic and paper transcripts), and utilize Credential’s system software.

This position engages in extensive telephone and email contact with students and campuses requiring assistance with transcripts and records requests. Additionally, this role maintains routine in-person and telephone contact with investigators seeking student educational records.

Duties include:

  • Process Record Requests and Enrollment Verifications: release student information in accordance with University policy and federal restrictions (FERPA)
  • Coordinate with the National Student Clearinghouse on reporting functions and student records updates with credit and graduation data for release.


Required Qualifications:

  • Bachelor's degree
  • (1-3) years of work-related experience

Required Knowledge, Skills and Abilities:

  • Ability to communicate effectively both verbally and in writing.
  • One to three years of documented computer literacy (basic technology principles), as well as in applications (work processing, spreadsheets, database, electronic mail, and Internet).
  • Ability to adapt and learn changing technological enhancements. 
  • Ability to re-establish priorities and be flexible.
  • Good organizational and problem-solving skills.
  • Ability to maintain cooperative working relationships with supervisors/managers and there staff members at all times.
  • Great customer service skills.

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