Enforcement Supervisor

Position Information

University Code 29232N University Title Supervisor Parking Shift 2 University Job Family Facilities Management ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Enforcement Supervisor Position Number 547360 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Parking & Transportation Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

VCU Facilities Management is seeking to hire an Enforcement Supervisor within its Parking and Transportation unit. The Enforcement Supervisor is responsible for overseeing operational staff of the department whose functions include, special events, parking enforcement and safety, and transit services. The incumbent acts as the daily point of contact with internal and external customers utilizing services provided by parking and transportation and within the university community, as they pertain to special events, transportation, or enforcement. The Enforcement Supervisor ensures compliance with University, state, and federal policies and that all Operations’ services are delivered efficiently, reliably, and with service excellence to the VCU and VCU Health System communities.

Minimum Hiring Standards

Previous supervisory experience required

High School diploma, GED or equivalent experience required

Valid Virginia Driver’s License, with a good driving record that contains 0 or + points required

Satisfactory completion of criminal history background check required

Must possess excellent customer service skills and demonstrate strong written and verbal communication skills; communicating with sufficient clarity to be understood by others on the telephone, radio, or in-person

Must be available to work a flexible schedule that may include weekends, holidays, and shift work

Must have the ability to successfully complete all training

Knowledge of policies and procedures relating to the cash operation of parking facilities, including proper cash handling practices and documentation; ability to reconcile and audit daily cash receipts

Ability to interact with coworkers and subordinates to accomplish the goals of the department and possess the ability to handle multiple incidents simultaneously, set priorities, and professionally and calmly handle stressful situations on a daily basis

Advanced computer and time management skills required

Ability to learn RideCell software systems and successfully manage multiline telephone system and dispatch services

Must be able to lift 50 lbs

Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

Supervisory experience in a parking and transportation operational position preferred

Cash handling and customer service experience in a university setting preferred

Knowledge performing basic daily maintenance and operation of pertinent equipment

Required Licenses/ Certifications Anticipated Hiring Range $34,125 Application Process/Additional Information Campus Monroe Park Campus Hours/Week 40 Normal Work Days/Hours Sunday (12-8:30pm), Monday (4p-12:30am), Tu-Th (2-10:30pm) Job Open Date 05/28/2021 Posting will close on or before Open Until Filled Yes Job Category Trades/ Housekeeping and Operations Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/106475 Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least 3 years of Supervisor experience?
    • Yes
    • No
  2. * Are you available to work evenings and weekends?
    • yes
    • no
  3. * Do you have cash handling experience?
    • Yes
    • No
Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents

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