Success Coach (Project Coordinator-Union)

City Colleges of Chicago (CCC) , the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

CCC in partnership with The PepsiCo Foundation has launched theUplift Scholarship Program, a two-year grant funded initiative leveraging scholarship and student supports to enroll, retain and graduate Black and Latinx students in various degree, credit certificate, and non-credit certificate programs.

The Uplift Scholarship Program supports 160 students and provides an intentional and focused approach to driving equity and improving outcomes to historically under-served and under-resourced students. Students successfully completing the program are prepared to secure employment within high demand fields including Logistics, Automotive, Advanced Manufacturing, Information Technology and Business.


Reporting to the Director - Apprenticeship Partnership Development, theSuccess Coach (Project Coordinator)supports the operations of the Uplifts Scholarship Program, serving as a dedicated advocate for students, from recruitment and enrollment to successful completion of the program.

TheSuccess Coach (Project Coordinator)position works closely with students to monitor their academic progress and to connect them with needed student support services and other campus resources to ensure retention and persistence toward program completion and academic success. Performs related duties as required.


  • Works with enrollment and admissions staff at CCC campuses to promote the Uplift Scholarship Program, identifying prospects and ensuring students receive program information and applications.
  • Assists with the review of program applications and the selection of students for scholarship award. Conducts one-on-one interviews and assessments of prospective student applicants.
  • Conducts orientations for newly enrolled students and explains the objectives and full range of services provided by the Uplift Scholarship Program.
  • Works with college staff to ensure students are enrolled in program and access scholarship funds. Resolves problems regarding coordination of financial aid and scholarship award.
  • Serves as the primary point of content and builds relationships with students to identify needs, challenges, struggles and related challenges; works with students to resolve barriers to success.
  • Works with advising team and faculty to address key student concerns with the goal of retention, completion and academic success.
  • Connects students with campus student support services including tutoring, wellness counseling, and housing and food supports.
  • Provides guidance and assistance in navigating and connecting with available community resources to address road-blocks to success and continue their education.
  • Responds to students’ emergency needs, managing and accessing a dedicated Uplift Scholarship Retention Support Fund to include emergency funds, childcare support, transportation and required work equipment.
  • Monitors the provision of professional development and career readiness training provided by external organizations to help students develop career/job readiness skills.
  • Works collaboratively with key stakeholders to leverage work-based learning programs to help students develop job occupational competencies and relationships with employers and mentors.
  • Assists with the development of response protocols for specific barriers to completion, building internal program capacity for support services and expanding access to external resources.
  • Reviews and monitors Uplift Scholarship records to ensure funds are appropriately distributed to students’ accounts. Works with appropriate college departments to resolve issues.
  • Participates in the review of key performance indicators and the preparation of reports.
  • Performs related duties as required.


Reports To

Director – Apprenticeship Partnership Development

Direct Supervision



  • Bachelor’s degree from an accredited college or university in Education, Social Services, Social Work, or a related field
  • Three years of relevant work experience
  • Experience in administering educational and/or student support programs in a college or university setting, or for a non-profit organization highly desirable
  • Strong collaborator who can work in a matrixed environment and team setting to accomplish goals in a fast-paced, dynamic environment
  • Excellent interpersonal, oral and written communication skills
  • Excellent organizational, planning, problem solving skills
  • Ability to work with and relate to a culturally diverse student body, faculty and staff
  • Must be able to travel to CPS high schools and CCC campuses as needed
  • Must be able to work some evenings and weekends as needed
  • Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)

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