Information Center Technician

Job Vacancy Announcement

Position Title

Information Center Technician

Position Type

Staff

Department

Information Center Operations

FLSA

Non-Exempt

Union/Non Union

Union

Full Time or Part Time

Part Time

Grade

7

Salary Range

Hiring Salary Range

$19.20-$21.12/Hourly

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

Serve as initial point of contact for prospective students, current students, and visitors who contact the college via the telephone, in-person, internet, or the mail. Responsible for telemarketing initiative, providing data and reports reflecting volume and activities, and assist with mass mailings of various enrollment-related forms, brochures, etc.

Minimum Qualifications

1. High School Diploma
2. Two to three years of related experience or required course work/certification and or specialized skills/training.
3. Experience working in a call center or a high volume customer service company, business, or higher education institution.
4. Associate degree preferred.

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Resume required with the application. Please ensure that your documents address the criteria listed below for this position.

• Serves as the initial point of contact for students who utilize the telephone, Welcome
• Center, mail, or internet for general information about the college.
• Provides support for students attempting to use the college’s online registration
• system, owl link, owl mail by helping them understand the online process and by
• researching obstacles encountered by the students in their efforts to enroll at a distance.
• Answers questions and provides pertinent information to prospective and current
• students, parents and others making inquiries and makes appropriate referrals to other college departments and offices.
• Provides exemplary customer service by maintaining a broad knowledge base of the
• college and its offerings in order to deal effectively with a diverse student body and
• college community.
• Projects a positive image of the college in general and of the Student Services cluster.
• Assists prospective and current students with form completion, scheduling and other
• tasks related to completion of the enrollment process.
• Opens the office mail and distribute the mail to the appropriate college departments.
• Supports other college departments as necessary with special mailings, telemarketing activities and with other labor intensive activities designed to increase college enrollment.
• Maintains computer proficiency in a networked PC environment in order to assist with the support of web and telephone-based registration services to credit and non-credit students.

Job Requirements

1. Must be available to work Monday – Friday, 8:30 a.m. to 4:30 p.m. Work schedule subject to change based on the needs of the department.
2. Ability to communicate effectively in spoken and written standard English.
3. As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
4. A background investigation will be conducted prior to offer of employment. A signed authorization for release of personal information will be required if selected for an interview.

Is Background Check Required?

Yes

Posting Number

PGCC159811/12

Open Date

11/05/2021

Close Date

11/19/2021

Open Until Filled

No

Background Check Statement

Special Instructions to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
   • Master's Degree or above from an accredited college/university
   • Bachelor's Degree from an accredited college/university
   • Associate's Degree from an accredited college/university
   • One to two years of college credit (30 credit hours is equivalent to one year)
   • Less than 30 credits from an accredited college/university
   • High School Diploma or GED
   • None of the above
2. * Do you have at least two years of related experience? See minimum qualifications as specified for this position. Application and resume must show evidence of experience.
   • Yes
   • No
3. * Briefly describe your experience referenced in the previous question. Do not enter 'See Resume'
   
   (Open Ended Question)
   
   
4. * How did you hear about this employment opportunity?
   • HERC
   • HigherEd Jobs
   • Hispanic Outlook
   • Indeed
   • Personal Referral
   • PGCC Website
   • Social Media (LinkedIn, Twitter, Facebook)
   • The Chronicle of Higher Ed
   • The Washington Post
   • Other: Please indicate below
   • Educause
5. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter