Williams seeks an inaugural ombudsperson to serve faculty and
staff. The Ombudsperson will serve as a resource for individuals
seeking assistance with a variety of workplace issues, and for
administrative and academic units seeking help with communication,
conflict, and interpersonal dynamics. They will provide guidance
and improves the understanding of the College’s policies and
procedures while fostering a fair, equitable, and respectful work
environment for all faculty and staff. The Ombudsperson listens to
concerns, facilitates equitable resolutions, fosters communication,
provides information and referral services, serves as a resource to
facilitate and improve conflict management.
Reporting directly to the President, the Ombudsperson works
independently of all administrative and academic offices. The
ombudsperson offers a neutral, informal and confidential place for
faculty and staff to bring their concerns. The Ombudsperson will
help individuals clarify their interests and goals, understand and
weigh their options, and develop strategies for handling difficult
situations. The ombudsperson can coach individuals in written and
verbal communications; identify and explain relevant college
policies and practices; provide referrals to other offices and
services; assist in resolving interpersonal conflict by
facilitating one-on-one and group conversations. This is a
half-time, fully-benefited position with a flexible schedule.
Role and responsibilities include but are not limited to:
- Serve as a neutral party that can offer impartial assessments
of concerns and provide information about available policies,
resources, and options.
- Provide individuals with a respectful, confidential, and safe
place to discuss challenges and issues; help individuals consider
appropriate options and understand relevant policies and processes;
and, provide referrals to other resources.
- Empower individuals to resolve conflict for themselves and/or
between themselves and others through impartial, informal, and
confidential processes such as conflict resolution coaching,
problem-solving, and/or facilitated conversations or meetings
between individuals and within groups. When appropriate, serve as a
consultant, facilitator, or mediator for two or more individuals,
or for administrative departments or academic units.
- Track de-identified concerns and complaints for annual
reporting purposes and identify recurring issues that may benefit
from changes to policies or practices.
- Conduct outreach and education about their services to faculty
and staff .
- Design and conduct training programs that could include:
individual and group conflict management; giving and receiving
feedback; email and conflict escalation; effective and
collaborative communication; and related topics.
- J.D., Ph.D., or master’s degree in counseling, conflict
resolution, or related field; or equivalent combination of
education and relevant work experience required;
- Certification from International Ombudsman Association highly
- Experience in facilitation and mediation; dispute and conflict
resolution; bias, equity, and inclusion essential;
- Understanding of, commitment to, and demonstrated cultural
competency in providing services to a diverse and inclusive
community are critical;
- Outstanding listening skills and the ability to cultivate trust
and credibility among various and diverse constituencies are
- Experience in and/or knowledge about higher education and
college governance strongly preferred;
- Experience in performance management processes, and coaching
employees and managers around performance issues desirable.
Application review will begin on July 13, 2021, and continue
until the position is filled. Job band 2-C.
Conditions of Employment
Employment at Williams is contingent on the verification of
background information submitted by the applicant, including the
completion of a criminal record check, and education when
Equal Employment Opportunity
Williams College is a coeducational liberal arts institution
located in the Berkshire Hills of western Massachusetts with easy
access to the culturally rich cities of Albany, Boston, and New
York City. The college is committed to building and supporting a
diverse population of approximately 2000 students, and to fostering
an inclusive faculty, staff, and curriculum. Williams has built its
reputation on outstanding teaching and scholarship and on the
academic excellence of its students. Beyond meeting fully its legal
obligations for non-discrimination, Williams College is committed
to building a diverse and inclusive community where members from
all backgrounds can live, learn and thrive.