ID Card and Campus Ticket Manager

Responsibilities:
The ID Card and Campus Ticket Manager provides leadership and oversight for the efficient operation of all aspects of the Bulldog Card Office and its integrated technology systems. The position is responsible for overseeing unit budget, strategic and long-range planning, daily operations, service agreements, interdepartmental communications, and personnel management activities necessary for the Bulldog Card Office and Auxiliary Services. The ID Card Manager is also responsible for maintaining relationships, managing communications and collaborations with partners across campus and with external stakeholders. This position is charged with the implementation of innovate, modern and market-leading technology solutions that deliver a custom-made campus experience for the Bowie State Community and beyond.

 

Qualifications: Bachelor’s degree in business or technical field required. Minimum 5 years’ experience in an administrative or project management position. Minimum 3 years’ progressive experience in a college or university campus card office or department performing similar duties. Minimum 2 years’ direct supervisory experience. Minimum 3 years’ experience with integrated computer system applications. Minimum 2 years’ experience working with software and hardware applications. Minimum 1 years’ experience in a technical customer service role. Ability to develop and maintain record keeping systems and procedures.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in the use of personal computers and related software applications.

Ability to determine computer problems and to coordinate hardware and/or software solutions. Knowledge of customer service standards and procedures. Skill in organizing resources and establishing priorities.

Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Ability to plan, develop, and implement marketing strategies and programs. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Skill in the configuration and use of computerized database programs. Ability to foster a cooperative work environment. Employee development and performance management skills. Ability to develop systems solutions for operational problems. Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures. Skill in the configuration, installation, and operation of leading-edge automated ID and security systems. Knowledge of computer and/or network security systems, applications, procedures, and techniques.

 

Conditions of Employment 

This position requires a flexible work schedule, including late evenings, weekends and holidays as needed. Please be advised, COVID-19 vaccinations will be required for all eligible students, faculty and staff returning to USM institutions this fall.

 

SALARY: $61,278-$70,000                                      RANGE: III

 

APPLICATION: Interested and qualified applicants should go to https://bowiestate.peopleadmin.com/ to apply online. Paper application submissions will not be considered.

 

Office of Human Resources

Bowie State University

14000 Jericho Park Road

Bowie, MD 20715

Bowie State University is an Equal Opportunity/Affirmative Action Employer

Auxiliary aids and services for individuals with disabilities are available upon request. Please contact the University’s EEO Officer at 301-860-3442.

In accordance with the Cleary Act of 2000, you are advised to contact the Bowie State University Campus Police Office for Disclosure of Criminal Incidents that occur on our campus.