Ticket Sales Associate II (GPAC)



Position Details

Requisition Number

S879P

Home Org Name

AU Performing Arts Center

Division Name

AU Performing Arts Center

Position Title

Ticket Sales Associate II (GPAC)

Job Class Code

DE04

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The GPAC Tickets Associate II, reporting to the Patron Services Manager, will be responsible for coordinating the overall Box Office operations, customer service, maintenance of the on-line ticketing system, single ticket and subscription sales for performances and events at the Jay and Susie Gogue Performing Arts Center ( GPAC ) at Auburn University.

Essential Functions

The following essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon
unit needs. Other duties may be assigned similar to the above, consistent with knowledge, skills and abilities of the job.
1. Provides customer service to patrons by e-mail, telephone, and in person. Take opportunities to make customers aware of relevant special offers, other shows, and services. Provide positive and accurate information and assistance in response to inquiries.
2. Listens to and resolves patron issues in a polite, friendly, and helpful manner. Professionally represent the Gogue Performing Arts Center to the public, business associates, and visiting organizations.
3. Coordinate ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, credit card, and tiger card transactions.
4. Provides assistance with CRM ticketing and point-of-sale software and hardware functionality and maintenance, event and series implementation and scaling, patron data analysis and reporting ticket sales, collections, and all other Box Office responsibilities associated with CRM ticketing software and hardware.
5. Recommends pricing schedule, sales strategies and promotions, and monitors results.
6. Instructs and trains box office personnel in customer service, and ticket order processing.
7. Complies with all applicable regulations and/or guidelines in the performance of job duties.
8. Performs other related duties as assigned. Minimum Qualifications

Education Level

High School diploma or equivalent

Field of Study

Years of Experience

2

Area of Experience

Experience in clerical and administrative support

Requirements for Additional Job Levels

Education Level

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Experience in hospitality, customer service, patron services, or retail is highly desired.

Minimum Technology Skills

Strong knowledge of AudienceView or compatible CRM ticketing and point-of-sale software and hardware functionality and maintenance, patron data analysis and reporting ticket sales, collections.

Minimum License and Certifications

CPR and AED certifications required or must be obtained within the first 90 days of employment.

Desired Qualifications

Experience in a ticketing environment and/or Box Office sales in a performing arts venue, theatre, athletics, or equivalent.

Experience in hospitality, customer service, patron services, or retail is highly desired.

Position requires day, evening, and weekend working hours.

Salary Grade

27

Salary Range

$20,300 - $33,800

Job Category

Office/Administrative Support

Working Hours if Non-Traditional

Day, Evenings, and Weekends

City position is located in:

State position is located:

List any hazardous conditions or physical demands required by this position

Posting Date

06/15/2021

Closing Date

EEO Statement

A commitment to an inclusive and diverse campus environment is required. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/23443
Documents Needed to Apply
Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation
  3. Other
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
    • AcademicKeys
    • The Chronicle of Higher Education
    • DiversityJobs
    • HigherEdJobs
    • HERC (Higher Education Recruitment Consortium)
    • Indeed
    • RecruitMilitary
    • The Tuskegee News
    • Professional organization or journal
    • Veterans Assistance Services
    • Disability Assistance Services
    • State Employment Service
    • Social Media
    • AU Job Bulletin
    • Notified by an Auburn employee
    • College or university Career Services
    • I went to the AU Employment Website directly (www.auemployment.com)
    • Other
  2. * Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. * Do you have a high school diploma or equivalent?
    • Yes
    • No
  4. * Do you have 2 years of experience in clerical and administrative support?
    • Yes
    • No


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