Financial Aid Advisor II
The Office of Financial Aid is part of the Enrollment Management unit, where we support recruitment and student success efforts of the campus through the administration of financial aid programs. This full-time position reports to the Assistant Director of Financial Aid Advising and is part of an advising team that provides excellent customer service to students and their families as they navigate the financial aid and scholarship process. General duties include: financial aid advising, a variety of processing tasks related to student aid eligibility, conducting outreach presentations, and supporting the office as needed. This position maintains a thorough and current working knowledge of all Title IV federal, State of Colorado, and institutional rules, regulations and procedures to ensure accurate release of information and program compliance.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
The CU Boulder Office of Financial Aid is committed to helping students pay for college by building innovative programs to support access and graduation, empowering students to make healthy financial decisions, investing in the development of our staff, and engaging lawmakers and stakeholders to improve aid policy. We coordinate over $425M in grants, scholarships, work-study and loans for over 20,000 students each year. Our staff consists of 38 full-time professional employees and 50-60 student employees.
What Your Key Responsibilities Will Be
General Financial Aid Advising
- Assist with general frontline duties, such as phones, front counter, email, etc. as needed and serve as a resource to student employees.
- Advise students and families on application processes, important timelines, types of aid, eligibility requirements, financing options and other resources available.
- Exercise professional judgment when students or their families have unusual financial circumstances to determine additional eligibility.
- Adjust awards as necessary to reflect student’s enrollment and eligibility.
- Continually assess customer service and proactively identify and address issues that may impede quality service.
- Provide individual and group financial aid advice to students and families, including adequate loan counseling and financial literacy information.
- Support campus colleges/departments by providing counseling services in other locations on campus, such as the Law School.
- Provide specific customer service to designated groups on campus, when needed.
- Point of contact for the Office of Veteran and Military Affairs and veteran students. Including, working with the office to help students in unique situations and providing outreach when requested and working with them to address escalated student situations.
- Review and process Census Date Appeals and communicate with students on outcomes and next steps.
- Process Satisfactory Academic Progress, Professional Judgement, and other letters of appeal.
- Review requests to make adjustments to aid for changes in enrollment, change in program, etc.
- Review overawards and make appropriate adjustments.
- Process verification of cost of attendance and verification of financial aid offers for external organizations.
- Assist with verification processing and awarding projects as needed.
- Cross-train with other teams and assist with processing needs as necessary.
- Participate in office processing projects for special populations such as study abroad, continuing education, etc.
- Participate in campus and community outreach events, including events held in the evening and on weekends.
- Develop and present outreach presentations on financial aid and scholarships for prospective and current students.
- Assist Admissions with recruitment events that could include presenting, hosting workshops, or managing a resource table.
- Collaborate with immediate supervisor to determine areas for professional growth and identify and request appropriate training opportunities offered by the office, the University, and through various professional associations or organizations.
- Participate in external and internal trainings, conferences, webinars etc. related to administering all types of financial aid.
- Attend staff meetings, retreats and other meetings as assigned. May include representing the Office of Financial Aid in enrollment management and campus-level initiatives.
What We Can Offer
The salary for this position is $47,000 to $50,000.
The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .
Be Driven. Be Supportive. Be Boulder.
What We Require
- Bachelor’s degree from an accredited college or university is required. Equivalent combination of education and experience may substitute.
- At least one year of professional experience working in a financial aid office.
- Experience providing customer service.
- Strong computer skills including software (Word, Excel, PowerPoint and other presentation software), email communication tools, and web-based applications.
- Knowledge of Federal Title IV financial aid.
- Final candidate must successfully pass a criminal and financial background check and cannot be in default on a student loan either upon hire or while employed in this position.
What You Will Need
- A strong commitment to providing an extraordinary student experience.
- Ability to gain confidence and trust of others through honesty, authenticity, and acceptance of responsibility.
- Ability to exemplify excellence through diversity by creating a welcoming and inclusive environment that maximizes the success and inclusion of all students, staff, and faculty.
- Ability to create new and better ways for the organization to be successful.
- Ability to build partnerships and work collaboratively with others to meet shared objectives.
- Ability to communicate key and critical information in a timely fashion.
- Ability to interpret and apply federal, state, institutional rules, regulations, policies, and procedures.
What We Would Like You To Have
- Experience presenting financial aid material in a group setting.
- NASFAA credentials.
- Knowledge of State of Colorado financial aid regulations.
- Experience with federal financial aid data systems including NSLDS, FAA Access, and COD.
- Experience using PeopleSoft or other student information systems.
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by June 20, 2021 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
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