Senior Scheduler

New York, United States
Salary Not Specified
Jun 14, 2021
Employment Type
Full Time
Posting Details

Job # 037091 Department Code 31201-5500 Department Business Finance & Administrative Services Job Title Senior Scheduler Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S3 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

This position will lead a team of schedulers and student staff that make up the main contact for all service requests for campus Facilities Services, including academic and administrative buildings, residence halls and dining centers, from faculty, staff and students. This position will oversee the day-to-day operations of the dispatch team by leading and managing customer service to ensure quality service. Take the lead on all special projects, including but not limited to the Housing Summer PM program and reporting dispatch data to administrative staff. Monitor incoming requests from various methods, including email, online requests form, and phone calls. Maintain accurate call logs for history and request tracking. Relay work orders, messages, and information to and from work crews and supervisors using telephone, email, and two-way radio. Excellent customer service skills, attention to detail, ability to multi-task, lead and direct staff are required. Also requires effective verbal and written communication skills. This is a seven day per week operation.


Two-year degree or experience and knowledge of Physical Plant organizational structure and work process flow. Extremely knowledgeable in FAMIS or current facilities maintenance work order/financial systems. Knowledge of OnBase and Microsoft Office products

Job Specific Qualifications

- Maintain confidentiality at all times.
- Proficient in Microsoft Office
- Experience with the FAMIS work order system operations necessary to team up for the upcoming system replacement.


Oversee and direct day-to-day operations of Facilities Dispatch staff and redirect staff assignments, within establish procedures to maintain high level of customer service. Work with staff to ensure proper coverage including 7 days per week for Academic year and high-volume periods.

Process and record incoming routine or emergency maintenance communications and billed service request which include phone calls, emails and online requests. Track, prioritize, delegate and schedule a high volume of maintenance requests on a daily basis. Manage the summer preventive maintenance needs for housing buildings and assist in proper tracking and reporting of all summer benchmarks.

Provide leadership, support and guidance to team members. Create and implement training tools and resource documents for all information needed to provide accurate information to all requestors. Be a member of the implementation team for a new work order management system.

Utilize radio, telephone, and email to dispatch personnel to required work sites using independent discretions.

Provide dispatch data to administrative personnel. Ensure daily log tracking is accurate and archived for historical data retrieval.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 06/14/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

Similar jobs

Similar jobs