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Technology Support Technician

Employer
Washburn University
Location
Kansas, United States
Salary
Salary Not Specified
Date posted
Jun 15, 2021

Job Details



Position Details

Position Title

Technology Support Technician

Position Number

001174

Position Summary

Maintains computer software images for placement on the computer hard drives of desktops, in labs and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy and categories approved by ITS leadership.

Essential Job Functions of Position

Installs images and additional licensed software supported by ITS on desktop, lab, and mediated classroom computers, and additional software on the desktop, lab and mediated classroom equipment with departmental and ITS leadership approval.

Installs, and registers on the network, University computer systems in labs, offices, and mediated classrooms.

Troubleshoots hardware and software issues through diagnostic tests, Internet research, and vendor consultation, and implements the best course of action for resolution.

Works with the vendor, online and through telephone support, to obtain replacement parts and installs computer hardware components.

Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware, and network issues; refers issues to other areas of ITS for resolution when necessary.

Maintains records of daily activities including installations, troubleshooting, and repairs, for the purpose of tracking user-specific issues, equipment maintenance, and invoicing customers for parts.

Updates inventory records as necessary to provide for correct location and identification of computer assets.

Performs additional job-related duties as assigned or as appropriate.

Non-Essential Job Functions of Position

Education and Experience

High School Diploma or GED .

Preferred: A post-secondary degree in computers or electronics. Experience working in an educational environment.

Knowledge, Skills & Abilities

Problem-solving, organizational and interpersonal communication skills. Proven ability to maintain confidentiality of information.

Licenses, Certifications & Registrations

Windows 10 MCP certification is required within 6 months of employment.

Preferred: Microsoft Professional Certification.

Additional Requirements (e.g. Physical Demands)

Ability to move equipment weighing as much as 50 pounds on a daily basis.

Campus Security Authority

No

Special Instructions to Applicant

Advertised Pay

$16.00 per hour

Work Schedule

Monday - 7:30 am - 4:30 pm, Tuesday - 7:30 am - 4:30 pm, Wednesday - 7:30 am - 4:30 pm, Thursday - 7:30 am - 4:30 pm, Friday - 7:30 am - 4:30 pm

Full-time/Part-time

Full Time

Average Hours per Week

40

Months per Year

12

FLSA

Non-Exempt

FTE

1.0

EEO Statement

Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.

Washburn University is an EOE . Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Posting Number

S0240P

Background Check Required?

Yes

Driving History Checked?

No

Drug Screen Required?

N/A

Anticipated Start Date

Position End Date (if temporary)

For earliest consideration apply by

06/29/2021

Posting Close Date

Open Until Filled?

Yes

Quick Link for Direct Access to Posting

https://washburn.peopleadmin.com/postings/3487
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma, GED or equivalent?
    • Yes
    • No
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation
  2. Certificate(s)


Company

Washburn University

Washburn is a top-notch university in an urban setting where students are becoming their best selves.

Nestled in the heart of Topeka - the capital city with about 127 thousand residents - Washburn offers students from small towns a big-city feel, while providing students from major metropolitan areas a more manageable environment.

Washburn's beautiful campus - on 160 acres - is easy to navigate with state-of-the art facilities. Our Tech campus on Huntoon offers industry-standard programs leading to in-demand jobs. And with our low student/faculty ratio and small classes, you're going to get to know your professors. 

Internally, we're organized into five schools, the College of Arts & Sciences, the School of Applied Studies, the Business School, the School of Nursing, the School of Law and the Washburn Institute of Technology (Washburn Tech.)

Our mission is to provide opportunities for our students to realize their full potential; we can't do it without our dedicated faculty and staff. 

Washburn University employs more than one thousand faculty and staff on our campuses throughout Topeka. We strive to offer competitive wages, an excellent benefits program, supportive culture and healthy work/life balance. Washburn seeks to create an environment that reflects our core values: integrity, excellence, inclusion, accountability, respect, collaboration and innovation.

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