Technology Support Technician
- Employer
- Washburn University
- Location
- Kansas, United States
- Salary
- Salary Not Specified
- Date posted
- Jun 15, 2021
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Job Details
Position Details
Position Title
Technology Support Technician
Position Number
001174
Position Summary
Maintains computer software images for placement on the computer hard drives of desktops, in labs and in mediated classrooms, reflecting ITS configuration standards, Active Directory policy and categories approved by ITS leadership.
Essential Job Functions of Position
Installs images and additional licensed software supported by ITS on desktop, lab, and mediated classroom computers, and additional software on the desktop, lab and mediated classroom equipment with departmental and ITS leadership approval.
Installs, and registers on the network, University computer systems in labs, offices, and mediated classrooms.
Troubleshoots hardware and software issues through diagnostic tests, Internet research, and vendor consultation, and implements the best course of action for resolution.
Works with the vendor, online and through telephone support, to obtain replacement parts and installs computer hardware components.
Provides telephone and face-to-face support to Washburn employees regarding computer software, hardware, and network issues; refers issues to other areas of ITS for resolution when necessary.
Maintains records of daily activities including installations, troubleshooting, and repairs, for the purpose of tracking user-specific issues, equipment maintenance, and invoicing customers for parts.
Updates inventory records as necessary to provide for correct location and identification of computer assets.
Performs additional job-related duties as assigned or as appropriate.
Non-Essential Job Functions of Position
Education and Experience
High School Diploma or GED .
Preferred: A post-secondary degree in computers or electronics. Experience working in an educational environment.
Knowledge, Skills & Abilities
Problem-solving, organizational and interpersonal communication skills. Proven ability to maintain confidentiality of information.
Licenses, Certifications & Registrations
Windows 10 MCP certification is required within 6 months of employment.
Preferred: Microsoft Professional Certification.
Additional Requirements (e.g. Physical Demands)
Ability to move equipment weighing as much as 50 pounds on a daily basis.
Campus Security Authority
No
Special Instructions to Applicant
Advertised Pay
$16.00 per hour
Work Schedule
Monday - 7:30 am - 4:30 pm, Tuesday - 7:30 am - 4:30 pm, Wednesday - 7:30 am - 4:30 pm, Thursday - 7:30 am - 4:30 pm, Friday - 7:30 am - 4:30 pm
Full-time/Part-time
Full Time
Average Hours per Week
40
Months per Year
12
FLSA
Non-Exempt
FTE
1.0
EEO Statement
Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.
Washburn University is an EOE . Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.
Posting Number
S0240P
Background Check Required?
Yes
Driving History Checked?
No
Drug Screen Required?
N/A
Anticipated Start Date
Position End Date (if temporary)
For earliest consideration apply by
06/29/2021
Posting Close Date
Open Until Filled?
Yes
Quick Link for Direct Access to Posting
https://washburn.peopleadmin.com/postings/3487
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a high school diploma, GED or equivalent?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation
- Certificate(s)
Company
Washburn is a top-notch university in an urban setting where students are becoming their best selves.
Nestled in the heart of Topeka - the capital city with about 127 thousand residents - Washburn offers students from small towns a big-city feel, while providing students from major metropolitan areas a more manageable environment.
Washburn's beautiful campus - on 160 acres - is easy to navigate with state-of-the art facilities. Our Tech campus on Huntoon offers industry-standard programs leading to in-demand jobs. And with our low student/faculty ratio and small classes, you're going to get to know your professors.
Internally, we're organized into five schools, the College of Arts & Sciences, the School of Applied Studies, the Business School, the School of Nursing, the School of Law and the Washburn Institute of Technology (Washburn Tech.)
Our mission is to provide opportunities for our students to realize their full potential; we can't do it without our dedicated faculty and staff.
Washburn University employs more than one thousand faculty and staff on our campuses throughout Topeka. We strive to offer competitive wages, an excellent benefits program, supportive culture and healthy work/life balance. Washburn seeks to create an environment that reflects our core values: integrity, excellence, inclusion, accountability, respect, collaboration and innovation.
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