Global Engagement Office Manager and English Learning Institute Program Manager



The Global Engagement Office invites applications for a Global Engagement Office Manager and English Learning Institute Program Manager (Program Manager) . This position will report to the Senior International Officer & Executive Director of the Global Engagement Office and oversee the operations and administrative support for the Global Engagement Office. The position performs a wide range of complex administrative tasks, oversees daily office functions, and provides routine frontline contact with internal and external constituents. The position will assist in the development and implementation of programs and services that enhance the mission and goals of GEO. The person assigned to this position is not responsible for the management or supervision of classified staff or contract professional employees; but will be responsible for interviewing, hiring, and supervision of student workers serving as front desk staff.

This position requires incumbent to develop a working knowledge of department and the duties performed by others in the unit; applicable federal and state regulations; current FERPA regulation and confidentiality requirements; University of Montana policies, procedures, practices, and resources; and completion of UM PI grants training and FERPA training.

Global Engagement Office Manager specific duties include:

  • The incumbent will be required to draft correspondence, press releases, and marketing materials for GEO and its unit
  • Develop and maintain the GEO website
  • Coordinate departmental events, which may require scheduling rooms, technology, catering, and collaboration with other University departments or offices
  • Prepare reports, collect and analyze data
  • Maintain confidentiality in the activities and matters of the SIO
  • Other duties as assigned by the SIO


English Language Institute Program Manager specific duties:

  • Special program duties (including Hubert H. Humphrey Fellowship):
    • Prepare for student/scholar arrivals
    • Accompany students/scholars on trips when necessary
    • Assist in arrangement of housing, on-campus activities and events
  • Assist in writing grant applications and supporting materials that fund special language programs
  • Prepare enrollment reports and identify trends by comparing statistical reports
  • Update student records based on English language test scores
  • Assist in the creation and facilitation of workshops and information sessions at ELI orientation events
  • Coordinate and implement ELI student events
  • Handle logistical arrangements for the department by organizing meetings
  • Identify classroom needs and makes classroom reservations for each semester
  • Secure classrooms, computer labs, and other venues for exams, registration sessions, and events each semester
  • Prepare final certificates for ELI students
  • Update all English Language Institute policies and procedures and ensure changes are reflected accurately
  • Attend and take minutes for regular ELI faculty meetings and other meetings as requested
  • Update and maintain ELI website
  • Answer questions appropriately by telephone, walk-in, and email inquiries
  • Assist with special projects for the office as assigned by the ELI Director


Required Skills
  • Effective public relations, interpersonal, and communication skills, including the ability to work with diverse groups of individuals
  • Ability to work effectively in a team environment and independently to handle multiple priorities and projects
  • Attention to detail and organizational skills
  • Ability to problem-solve and handle conflicts and difficult situations in a professional manner with proper treatment of confidential information
  • Intermediate computer skills in word processing and data entry
  • Ability to learn to operate new software systems
  • Demonstrated skill in business English, spelling, grammar, composition, proofreading and ability to create, compose, and edit complex materials
  • Demonstrated skill in gathering, analyzing, and interpreting statistical data
  • Ability to learn Banner and/or UMDW for data viewing, collection, and entry
  • Ability to learn and use Moodle system for maintaining ELI student records
  • Successful completion of UM PI grants training
  • Basic supervisory skills for working with student employees and interns
  • Ability to work limited evening or weekend hours


Minimum Required Experience
  • High school diploma (or equivalency) in addition to two (2) years of closely related experience; or any combination of experience and education to perform the duties and responsibilities of the position.


Preferred Qualifications
  • Bachelor’s degree
  • Experience/Interest in working with international students
  • Knowledge of applicable federal and state regulations
  • Ability to obtain and maintain a valid driver’s license in order to drive UM vehicles for guest visits


About the Office of Global Engagement, English Language Institute, and UM , and Missoula

The Global Engagement Office (GEO) furthers the comprehensive internationalization strategy of the University of Montana by promoting and providing international life-changing experiences and related educational opportunities. GEO advances the exchange of ideas and culture through advocacy, education, engagement, and service. The English Language Institute (ELI) serves non-native speakers of English who wish to improve their English language and academic skills in order to pursue personal, professional, and academic goals at the University of Montana (UM) or another institution of higher learning.

The University of Montana is a flagship, research institution with over 9,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000 ” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014 . Many national publications recognize Missoula for its high quality of life . Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.


Position Details

Position Title: Office Manager/Program Assistant

Position Number: NEW

Department: Global Engagement Office

Work Schedule: 1.0 FTE (40 Hours a week), Monday through Friday, 12 months/year. Position is required to work an alternative work schedule, including some evening and weekend hours.

Salary: $18.35/hrCurrent employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan, email the Compensation Department .

Union Affiliation: FOCUS-MFPE

Probationary Period: Six months minimum

Benefits Include : Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Date: Monday , July 5, 2021 by 11:59 PM (Mountain Time)

Complete applications received by the ‘Priority Application Date’ will be guaranteed consideration. The position will remain open until filled. Candidates are required to submit the following materials online via "New Resume/CV" button below.

A complete application Includes:

  1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
  2. Detailed Resume – listing education and describing work experience.
  3. Professional References – names and contact information for three (3) professional references.

Required Skills

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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