Information Technology Services Project Manager

University of Tennessee at Martin
Tennessee, United States
Salary Commensurate with experience
Jun 14, 2021
Employment Level
Employment Type
Full Time

The University of Tennessee at Martin’s Office of Information Technology is seeking to hire a Project Manager.

This position works within Information Technology Services (ITS) to lead, support, and elicit success for a variety of internal and external projects that affect all UTM members and the institution in general, employing standards set forth by the Project Management Institute, the world’s leading not-for-profit professional membership association for the project, program and portfolio management profession.  This position maintains project portfolio management processes, tools, job aids, communications, and training services.


Main responsibilities include defining, managing, tracking, and ensuring the progress of projects of all sizes and levels of complexity, visibility, and scale; developing project portfolio management processes, tools, and job aids; developing and conducting training for employees.


This position will have the latitude to make independent decisions throughout all phases of the projects it manages. The Project Manager is responsible for ensuring that projects are delivered on-time, within scope and budget, and with high customer satisfaction.


To achieve its goals, this position requires ongoing IT knowledge currency, detailed planning and coordination skills, superior customer service and interpersonal skills, excellent oral and written communication skills, and high levels of accountability and self-motivation. The ability to think critically and communicate at the strategic, tactical, and operational levels also are necessary.


Lastly, this position handles other non-PMO duties related to project coordination and communications as needed to fulfill the missions of the ITS organization.



• Requires a bachelor’s degree in information technology, information systems, project management, or related field; Six years’ experience in project management; or an equivalent combination of education and experience. Substitution year for year experience for education




  • Knowledge of project management principles.
  • Effective oral and written communication, time management, problem-solving, and customer service skills.
  • Ability to manage multiple projects or estimates.
  • Ability to analyze and document project failures and successes.
  • Ability to lead meetings effectively.
  • Ability to hold others accountable for project outcomes.
  • Ability to think analytically
  • Knowledge to analyze costs, benefits, and feasibility for assigned projects
  • Knowledge to proactively anticipate and mitigate risks to reduce probability & impact
  • Ability to problem-solve effectively
  • Ability to foster collaboration and teamwork
  • Ability to lead a team
  • Position requires in-depth knowledge of MS Office and especially Excel
  • Ability to take charge of a challenging situation in a positive and neutral way
  • Excellent communication and facilitation skills, both written and oral (American English)
  • Excellent organizational, coordination, and planning skills, with keen attention to detail
  • Working knowledge of the roles of the various groups that comprise an IT department (ex., networking, customer support, systems, etc.) AND how those groups interrelate to complete technical work
  • Ongoing IT knowledge (i.e., willingness to keep learning about the latest technologies and their applications to UTHSC and higher education in general)
  • Ability to work well with customers, team members, and external entities with varying levels of technical and project management expertise
  • Ability to plan work and set priorities, both independently and in conjunction with a supervisor -- a high level of accountability
  • Ability to foster concepts of positive and productive interpersonal relationships, including active listening, respect, and trust in support of effective working relationships among staff
  • Very developed interpersonal skills, including the ability to empathize, motivate others, resolve conflict, build consensus, negotiate for desired results, articulate complex ideas in a simple fashion, and facilitate the communication of others
  • Ability to think critically and communicate at strategic, tactical, and operational levels


  • An in-depth knowledge of an enterprise PPM software application including all aspects of project management, reporting, import and export of data, and effort tracking is preferred
  • A basic knowledge of IT strategic technology planning is preferred
  • A basic knowledge of IT technologies is preferred
  • The ability to build relationships at all levels of the University is preferred
  • The ability to mentor others in project management related areas is preferred
  • Knowledge of the content of the Project Management Body of Knowledge (PMBOK)
  • Knowledge of Agile Project Management
  • Project Management Professional (PMP) certification, Scrum Master (CSM), or other PM-related certification issued by the Project Management Institute (PMI) or other widely-recognized PM professional body.



The University of Tennessee is an EEO/AA/Title VI/Title IX/ Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.