Financial Aid Advisor (Student Financial Services) - Riverside City College

California, United States
Salary Not specified
Jun 11, 2021
Employment Level
Employment Type
Full Time

Position Title:
Financial Aid Advisor (Student Financial Services) - Riverside City College

Application Deadline

Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time.

Student Financial Svcs (R)

Position Type:
Support Staff (Classified / Confidential)


Physical location of the position:

Employment Type:

Position Length:

Salary Range:
Grade H

Salary Amount:
$4,283 - $5,214

Salary Type:

Is this position categorically (grant) funded?

If categorically (grant) funded, date funded through:
06/30/2021 with the possibility of extension pending funding.

Under the direction of the area Administrator, performs specific specialized services to students and provides support to all staff in Student Financial Services programs in providing access, in compliance with, Title IV, State, Federal and Institutional specialized grants, loans, waivers and scholarships. With direct coordination with outside agencies including scholarships donors, banking institutions, lenders, community service organizations and secondary education institutions as well as on campus student services

Short term employee(s) and/or Federal Work Study student(s).

Graduation from high school or GED equivalent. An Associates Degree from an Accredited Institution is desired.

Two years or more of closely related financial aid experience or experience working in higher education and/or public school system, preferably in the accounting or business services department, are required.

State, institutional, Federal student financial assistant programs, policies, rules, and regulations; computer databases and programs to complete the file review processing (Datatel, FAA Access, ED Express, Microsoft Office programs); office methods and procedures including stand office software and equipment; applicable federal and state regulations and policies, including but not limited to State Education code, Title IV regulations, Federal Register and other applicable laws, governing financial aid programs; software including Microsoft office; customer service principles.

Maintain confidential and professional decorum at all times while working both individually and as a team member; learn, interpret and apply a wide variety of changing federal, state and institutional policies and procedures; work tactfully and efficiently with a diverse population of students and their families; a to be thorough, organized, consistent and accurate in processing diverse and complex financial aid files; Appropriately answer financial aid questions; work effectively as a team member; exercise professionalism and customer service with a diverse population of students and their families; collaborate with various student services and academic departments; to accomplish daily, weekly, monthly, and annual tasks and goals with minimal direction; to learn and implement new information and adapt to different computer programs and systems; to maintain confidentiality and to be discrete with student information; establish and maintain cooperative working relationships with staff, students and others.

Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.

Co-workers, students, faculty, community groups, high school staff, parents, other departmental staff, and the general public.

Normal office environment.

Duties and Responsibilities:
1. Receives financial aid documents via e-mail and responds to inquiries regarding Student financial
2. Advises and informs a diverse population of students and their families regarding financial assistance programs, options and responsibilities; explain federal, state and institutional funding sources and eligibility criteria; assists with the application procedure, explains policy to students, parents and other campus constituents; responds to phone calls, email and written requests in a timely and accurate manner.
3. Processes return mail to students and others and documents return and notes in the system.
4. Processes Chafee, Child development grant checks and acquires needed verification so students receive their funds.
5. Provides information related to polices, procedures and regulations according to all Title IV Federal, State and Institutional grants and programs including Federal Pell grant, Federal Supplemental Education Opportunity Grant (FSEOG), Academic Competitiveness Grant (ACG), Federal Stafford Loans, Federal Work Study (FWS), Cal Grant, Chafee Grant, Child Development Grant, Board of Governors Fee Waiver (BOGW), Foundation and outside scholarships, SSS Grants, Gear Up, Americorps, and EOPS.
6. Handles and tracks loan exit examinations and assists in updating the spreadsheet with exit examination comments and monitors holds on records.
7. Tracks ATB testing based on federal regulations and report scores and results.
8. Receive and maintain spreadsheet reflecting student appeals regarding financial aid.
9. Processes student financial aid files and prepare for the analyst to finalize award status.
10. Processes and updates direct deposit request forms and enters new, changes or cancellations into the
Datatel system.
11. Assists with financial Aid educational workshops within the District and to various high schools in the
District's service area.
12. Provide counseling to students on the manner of integrating their financial concerns relative to personal and/or academic problems in a sensitive, confidential manner.
13. Collaborates with various student services and academic departments including but not limited to EOP&S, Admissions and Records, Veterans Services, Disabled Student Services and Programs, Career and Transfer, Assessment, Foster Youth Initiative Programs, Upward Bound, Student Equity Programs, Counseling, Outreach, Student Activities, Student Accounts and various academic programs.
14. Accept and determine the accuracy and validity of a variety of financial aid related documents received including but not limited to all types of tax returns, legal documents, citizenship documents, direct deposit requests and bank authorization forms, disbursement re-issue requests, specialized program forms, Return of Title IV forms, agency verification requests, scholarship action requests, internal documents requested including verification, ability to benefit eligibility and other related topics.
15. Processes, researches and completes all financial aid requests, including grants and loans, in coordination with internal and external constituents and the workflow associated with the initial application for financial assistance in accordance with Federal, State and Institutional regulations including verification of accuracy of documents received, resolution of conflicting information through active requests and preparation of files for packaging.
Duties and Responsibilities - Continued:
16. May manage the SARS counseling appointment program for Student Financial Services Academic Counselors including development of schedules, integrity of all data and clarification of all error reports. Educate and assist students regarding queries and/or issues pertaining to the SFS SAP standard including Extenuating Circumstance appeals and confidential information and contracts, probation quizzes and specialized program counseling. Processing of appeal decisions including communication to students and maintenance of appeal approved course lists.
17. Audit and process and evaluate incoming direct deposit/cancellation requests and supporting documentation to verify account information; submit information to the banking institution for transmittal of financial aid funds directly to students banking accounts. Performs required data entry functions in Datatel to confirm receipt.
18. Educate students on accurate disbursement of funds based on enrollment status and financial aid eligibility.
19. Provides services related to:
a. Designs and creates informational literature fliers, banners, posters, sandwich boards for bulletin boards and display cases. As well as develop and implement marketing materials (i.e. advertisements).
b. Compose communication letters and emails to students as well as departmental forms and informational flyers.
c. Images documents in scanning database for Imaging/OCR Optical Character Recognition
(SCANNING) into Datatel and archiving of documents on deadline notification.
d. May communicate with the community through market research, access to market studies and plans, advertising and public relations as pertaining to inside, outside and foundation scholarships, Cash for College, FAFSA on the Web and other Federal and State financial aid organizations
20. May assist with and/or establish outreach services for assigned high schools and organizations within the community which entails the implementing of marketing for financial aid information; participates in high school functions and/or activities, Job Fairs, setting up lunch tables at local schools to deliver information on Financial Aid and hosting a series of FAFSA Online Workshops and individualized appointments.
21. Advise, participate in the formation, revision and implementation of office policies and procedures and workflows annually and continually throughout the year as Federal and State guidelines are changed and/or added.
22. May assist with and/or manage the receipt of all outside scholarship funds including formation of accounts, tracking of action requests, processing of all bookstore account, admission payment and student requests and quarterly reconciliation of all individual accounts. Market all outside and secondary institution scholarship advertisements and research scholarship databases for applicable scholarship opportunities.

23. Participates in education and training of all new staff members associated with financial aid regulations and procedures and keeps contemporary of changes in regulations through participation in conferences, workshops and training seminars.
24. Participates in District-provided in-service training programs.
25. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public.
26. Performs other duties, related to the position, as assigned.


SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Lorraine Jones, 3801 Market Street, Riverside, CA 92501. Telephone Number is: (951) 222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only:
Monday/Wednesday/Friday: 8:00am - 4:30pm
Tuesday: 9:30am - 6:00pm
Thursday: 8:30am - 5:00pm

Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter

Optional Applicant Documents:
Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3

Effective Employment Date:
Anticipated Start Date: July 2021

Application Deadline:

Special Comments:
*It is anticipated that interviews will occur sometime during the 1st or 2nd week of July.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.


* An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.

* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.

* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.

* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.

* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.

* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Human Resources & Employee Relations at (951) 222-8595 for assistance.

Application Types Accepted:
Classified/Management/Confidential Application

To Apply, visit:


Similar jobs

Similar jobs