Emerson College is internationally recognized as the nation’s
premier institution of higher learning devoted to communication and
the arts. Energized by engagement with the creative life of Boston,
Los Angeles, and the Netherlands, our students are independent
minds from diverse backgrounds who develop their own personal voice
and expertise in professions that profoundly shape society and
culture in the 21st century.
The Development Database and Analytics Manager's primary focus is
to develop and manage all aspects of Institutional Advancement’s
(IA) database (currently Raiser's Edge NXT) and provide data-driven
fundraising analytics in support of Emerson College’s fundraising
goals. They will maintain the integrity of the database by
establishing policies and procedures and develop long-term
strategies to ensure all our users and current/future supplemental
systems work effectively. They will lead the team of data
professionals, manage financial reconciliations, maintain
documentation of database business rules/procedures, and
trouble-shoot user questions and issues.
The role of the Database Manager is to provide strategic direction
to Institutional Advancement (IA) on the structure of our database,
ensuring the integrity of our data and audit processes, and advise
on best practices for appends, data imports, and the relational
structure of the CRM with supportive technologies (Emerge, Event
Brite, EverTrue, Emma, etc.). They will have extensive knowledge of
optimal data structure, creating and implementing feeds to and from
systems, and creating complex queries and exports of data from our
CRM (currently Blackbaud’s: Raiser’s Edge). The Database
Manager is responsible for building strategic relationships within
all areas of Institutional Advancement (IA), but it is imperative
for them to be very closely aligned with leaders in Alumni
Relations and Annual Giving to provide key business analytics that
guides philanthropic and programmatic strategies. The Database
Manager is responsible for leading the Advancement Services team by
creating and fostering a best practice customer service model and
providing critical data analytics to IA and Emerson College
- Manage the Raiser's Edge database to ensure the integrity and
accuracy of information entered into the database and that all
protocols have been followed. Develop, maintain, and document
procedures for use of Raiser's Edge database. Serve as the primary
technical liaison with Blackbaud and monitor the vendor’s knowledge
base and stay up to date on all known technical issues and software
updates, as well as general industry practices and trends;
participate in forums, listservs, and blogs.
- Develop the design, maintenance, and implementation of the
systems, processes, and procedures that supplement our CRM
(including but not limited to Banner, EverTrue, PeopleGrove, Emma,
EventBrite, Give Campus, etc.).
- Manage two Advancement Services Associates responsible for gift
processing and biographical updates, and work in close
collaboration with the Business Office and all departments on
campus on anything related to fundraising and IA data. Oversee
timely generation of acknowledgment letters and tax receipts for
all donations. Support the timely and accurate workflow of
constituent and gift information into the database. Establish and
maintain agreed-upon gift entry procedures and coding
- Create and execute standard and customized database reports
that meet the evolving needs of the leadership and fundraising
teams. Execute regularly scheduled and ad hoc performance matrix
reports. Maintain standardized tools and procedures to track
end-user lists and report requests, as well as data management and
database improvement projects. Support planning and decision-making
by translating data into user-friendly reports and dashboards
through data visualization tools.
- Identify and report on key performance metrics that reveal
trends, challenges, and opportunities.
- Ensure that the database is organized in order to maximize
efficient use by frontline fundraisers, and support their
colleagues in finding solutions.
- Train staff on policies and processes, as well as the use of
the database. Execute important initiatives to streamline,
automate, and maintain any routine procedures associated with gift
entry, membership tracking, prospect management, and other
essential Development tasks. Lead the enforcement of data entry
controls, conducting regular data hygiene procedures, and
performing continual data audits with staff training and corrective
- Serve as the Institutional Advancement representative on
Emerson data/technology task forces.
- Communicate organization information effectively through
department meetings, one-on-one meetings, and appropriate email,
and regular interpersonal communication. Consciously create a team
culture that is consistent with the overall organization's and that
emphasizes Emerson College and IA’s mission and vision.
Your Skills and Experience:
- The skills and the knowledge that is typically acquired through
a bachelor’s degree
- 8 years of professional experience in a fundraising or
development context, specifically database management, data
analysis, and/or information systems/services.
- A collaborative approach to management and teamwork.
- Experience managing direct reports.
- A customer service approach and the ability to demonstrate
flexibility and problem-solving skills to resolve situations in a
professional and calm manner.
- Excellent communication (oral and written) and interpersonal
skills with proven ability to interact with a diverse range of
individuals both in person and over the phone, via email, and in
- Experience and skill working with relational fundraising
databases (including query and report writing), and knowledge and
proficiency in development operations best practices.
- Sound judgment in handling confidential and sensitive
- A detail-oriented "self-starter", with excellent
time-management, critical thinking, organizational, and analytical
skills. Effectively prioritize and execute tasks conforming to
shifting priorities, demands, and timelines.
Nice to have:
- A great sense of humor.
- Raiser's Edge experience preferred
- Usual Office Conditions
- Requires long periods of mental concentration
Emerson College believes diversity enriches every experience by
providing the opportunity to learn from individuals who may have
different backgrounds, experiences, and perspectives. Engagement
with diversity, equity, and inclusion in all aspects of the College
enhances the personal and intellectual growth of all members of our
campus community. Emerson is committed to strengthening
communities, including our workplace, by fostering the development
of the intercultural competencies necessary for meaningful
citizenship in an increasingly complex, pluralistic society.
Emerson College embraces and encourages differences in age, color,
disability, ethnicity, family or marital status, gender identity or
expression, language, national origin, physical and mental ability,
political affiliation, pregnancy, race, religion, sexual
orientation, socio-economic status, veteran status, and other
characteristics that make each of us unique.
Grade of Position: A18E
Scheduled Weekly Hours: 36.25
Hiring Range: $87,950.00 - $92,450.00