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Development Database and Analytics Manager

Employer
Emerson College
Location
Massachusetts, United States
Salary
$87,950.00 - $92,450.00
Closing date
Aug 10, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Level
Administrative
Employment Type
Full Time
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Job Details

Emerson College is internationally recognized as the nation’s premier institution of higher learning devoted to communication and the arts. Energized by engagement with the creative life of Boston, Los Angeles, and the Netherlands, our students are independent minds from diverse backgrounds who develop their own personal voice and expertise in professions that profoundly shape society and culture in the 21st century.

The Development Database and Analytics Manager's primary focus is to develop and manage all aspects of Institutional Advancement’s (IA) database (currently Raiser's Edge NXT) and provide data-driven fundraising analytics in support of Emerson College’s fundraising goals. They will maintain the integrity of the database by establishing policies and procedures and develop long-term strategies to ensure all our users and current/future supplemental systems work effectively. They will lead the team of data professionals, manage financial reconciliations, maintain documentation of database business rules/procedures, and trouble-shoot user questions and issues.
 
 
The role of the Database Manager is to provide strategic direction to Institutional Advancement (IA) on the structure of our database, ensuring the integrity of our data and audit processes, and advise on best practices for appends, data imports, and the relational structure of the CRM with supportive technologies (Emerge, Event Brite, EverTrue, Emma, etc.). They will have extensive knowledge of optimal data structure, creating and implementing feeds to and from systems, and creating complex queries and exports of data from our CRM (currently Blackbaud’s: Raiser’s Edge).  The Database Manager is responsible for building strategic relationships within all areas of Institutional Advancement (IA), but it is imperative for them to be very closely aligned with leaders in Alumni Relations and Annual Giving to provide key business analytics that guides philanthropic and programmatic strategies. The Database Manager is responsible for leading the Advancement Services team by creating and fostering a best practice customer service model and providing critical data analytics to IA and Emerson College colleagues.
 
  • Manage the Raiser's Edge database to ensure the integrity and accuracy of information entered into the database and that all protocols have been followed. Develop, maintain, and document procedures for use of Raiser's Edge database. Serve as the primary technical liaison with Blackbaud and monitor the vendor’s knowledge base and stay up to date on all known technical issues and software updates, as well as general industry practices and trends; participate in forums, listservs, and blogs.  
  • Develop the design, maintenance, and implementation of the systems, processes, and procedures that supplement our CRM (including but not limited to Banner, EverTrue, PeopleGrove, Emma, EventBrite, Give Campus, etc.).
  • Manage two Advancement Services Associates responsible for gift processing and biographical updates, and work in close collaboration with the Business Office and all departments on campus on anything related to fundraising and IA data. Oversee timely generation of acknowledgment letters and tax receipts for all donations. Support the timely and accurate workflow of constituent and gift information into the database. Establish and maintain agreed-upon gift entry procedures and coding standards.
  • Create and execute standard and customized database reports that meet the evolving needs of the leadership and fundraising teams. Execute regularly scheduled and ad hoc performance matrix reports. Maintain standardized tools and procedures to track end-user lists and report requests, as well as data management and database improvement projects. Support planning and decision-making by translating data into user-friendly reports and dashboards through data visualization tools.
  • Identify and report on key performance metrics that reveal trends, challenges, and opportunities.
  • Ensure that the database is organized in order to maximize efficient use by frontline fundraisers, and support their colleagues in finding solutions.
  • Train staff on policies and processes, as well as the use of the database. Execute important initiatives to streamline, automate, and maintain any routine procedures associated with gift entry, membership tracking, prospect management, and other essential Development tasks. Lead the enforcement of data entry controls, conducting regular data hygiene procedures, and performing continual data audits with staff training and corrective training/review.
  • Serve as the Institutional Advancement representative on Emerson data/technology task forces. 
  • Communicate organization information effectively through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication. Consciously create a team culture that is consistent with the overall organization's and that emphasizes Emerson College and IA’s mission and vision.

Your Skills and Experience:
  • The skills and the knowledge that is typically acquired through a bachelor’s degree
  • 8 years of professional experience in a fundraising or development context, specifically database management, data analysis, and/or information systems/services.
  • A collaborative approach to management and teamwork.
  • Experience managing direct reports.
  • A customer service approach and the ability to demonstrate flexibility and problem-solving skills to resolve situations in a professional and calm manner.
  • Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person and over the phone, via email, and in written correspondence.
  • Experience and skill working with relational fundraising databases (including query and report writing), and knowledge and proficiency in development operations best practices.
  • Sound judgment in handling confidential and sensitive material.
  • A detail-oriented "self-starter", with excellent time-management, critical thinking, organizational, and analytical skills. Effectively prioritize and execute tasks conforming to shifting priorities, demands, and timelines.

Nice to have:
  • A great sense of humor.
  • Raiser's Edge experience preferred

Work Environment:
  • Usual Office Conditions
  • Requires long periods of mental concentration

 

Diversity Statement 

Emerson College believes diversity enriches every experience by providing the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity, equity, and inclusion in all aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College embraces and encourages differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, pregnancy, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make each of us unique.

 
Grade of Position: A18E

Scheduled Weekly Hours: 36.25

Hiring Range: $87,950.00 - $92,450.00
 

 

 

 

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