Mobile Response Team Operation Manager

Classified title: Sr. Program Officer

Working title: Mobile Response Team Operation Manager

Role/Level/Range: ACRP-4-MF

Starting Salary Range: Commensurate With Experience

Employee group: Full-Time

Employee subgroup (FLSA Status): Exempt

Position Type: New

Schedule (hours/days): M-F; 8:30 am to 5:00 pm

Personnel area (School): Jhpiego

Department name: Technical Leadership and Innovations

Reports to (Job title): Reports to (Job title): Sr. Technical Advisor

General summary/purpose:

Jhpiego has partnered with the Baltimore City Health Department (BCHD) to staff and train their COVID-19 Mobile Vaccine workforce. Focusing on vaccine equity, Jhpiego and the BCHD are committed to focused, culturally responsive outreach to ensure access to and acceptance of COVID-19 vaccine by all Baltimoreans through strategic implementation of mobile vaccine clinics. The COVID-19 Mobile Vaccine program engages Baltimore City community members, ambassadors, and leaders to bring culturally responsive COVID-19 vaccine to priority populations through mobile clinics while also working to address vaccine acceptance and uptake among these groups throughout Baltimore.

TheBaltimore City COVID-19 Mobile Response Team Operations Manager will provide organizational and planning support for the successful delivery of mobile vaccine clinics that aim to reach specific populations within Baltimore. The Mobile Vaccine Team aims to ensure equitable COVID-19 vaccine distribution across Baltimore, increasing access to and acceptance of the COVID-19 vaccine to support the goal of 80% of Baltimoreans vaccinated by February, 2022. The Operations Manager will assist to coordinate logistics, scheduling and personnel management across the different Mobile Vaccine Teams and support coordination with clinical and communities’ partners. Under the supervision of Jhpiego and the Baltimore City Health Department, the Mobile Response Operations Manager will develop and manage operational systems and will coordinate proactively with teams across the Baltimore City Health Department to ensure the smooth implementation of mobile vaccine clinics. The Mobile Response Operations Manager is expected to establish and maintain excellent relationships with counterparts, community members, and other stakeholders in the COVID-19 response in Baltimore City.

This is a temporary position funded through February 2022. Ability to work onsite/in person with COVID program staff in Baltimore, following relevant safety protocols and procedures (social distancing, mask wearing) is required

Specific duties & responsibilities:

  • Lead the operations and program management of VALUE Communities workgroups to ensure the successful delivery of strategies to reach these groups with COVID-19 vaccine
  • Develop and implement organizational management structure and systems for monitoring progress toward objectives of VALUE Communities regarding COVID-19 vaccine uptake and acceptance
  • Develop and implement workplans, budgets, and operational standard operating procedures for the successful implementation of strategies to serve VALUE Communities '
  • Coordinate with the Mobile Vaccine Team, clinical and pharmacy partners, and other key stakeholders to ensure the successful delivery of mobile vaccination clinics to reach VALUE Communities
  • Ensure the expressed needs of VALUE Communities are integrated into the operations of the mobile vaccination clinics
  • Support routine coordination and communication between partners engaged in supporting VALUES Communities with COVID-19 vaccination program activities
  • Support the development and implementation of VALUE Communities strategy and workplans that include timeline, responsible party, and indicators
  • Work alongside the Mobile Vaccine Team Lead to identify and develop standard operating procedures and quality assurance checklists as new procedures are introduced to the vaccine program related to VALUE Communities
  • Implement management systems to improve coordination and track deliverables
  • Ensure compliance with program management requirements and standard operating procedures
  • Assist with workforce capacity development as needed
    Establish and run routine operations meetings
  • Contribute to development and timely submission of progress reports
  • Support communication needs
  • Track and manage project management standards for projects as assigned
  • Support the development of communications materials and information sharing across teams, workgroups, and other stakeholders
  • Present at Jhpiego all-staff meetings and BCHD COVID-19 meetings as requested
  • Ensure knowledge management is maintained for all projects and across all workgroups

Minimum qualifications (mandatory):

  • Ability to work onsite/in person with COVID program staff in Baltimore following relevant safety protocols and procedures (social distancing, mask wearing)
  • Advanced degree in logistics, public health, health administration, international health or related field
  • 7 years' Program Manager experience including work planning, strategic design and budgeting
  • Strong understanding of and sensitivity to Baltimore City communities and experience working with diverse populations
  • Experience working in community health or immunization, COVID-19 response preferred
  • Excellent organizational skills, ability to manage multiple projects and workstreams at one time
  • Highly motivated; good team player
  • Excellent diplomacy skills and a proven ability to establish and sustain interpersonal and professional relationships with multiple partners, communities, and other key stakeholders
  • Ability to work in a complex environment with multiple tasks, short deadlines, and intense pressure to perform
  • Willing to work flexible hours including evenings and weekends as needed
  • Excellent oral and written communication skills; good presentation skills
  • Proficiency in Microsoft Office, including Word, Excel, PPT, and other organizational tools
  • Proficient Spanish skills preferred

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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