Interim University Ombudsperson - 4117 (INTERNAL TO CAMPUS SEARCH ONLY)

Illinois, United States
Salary Not Specified
Jun 10, 2021
Employment Type
Full Time

Primary Function

The Office of the Ombudsperson provides students, faculty and staff with guidance to help solve a variety of university-related issues or conflicts by facilitating communication and by offering guidance that is neutral, informal, independent and confidential to the extent permissible under law.
The Ombudsperson (also referred to “ombudsman” or ombuds”) is an impartial conflict resolution practitioner who is authorized to investigate, to recommend, and if necessary, to make public reports in pursuit of fairness of process and effective communication. They have no formal decision-making authority or disciplinary responsibilities and do not have the power to reverse decisions made or actions taken by the normally constituted authorities of the university. The Ombudsperson is not an official authorized to take corrective measures at NIU . As a designated neutral party, the Ombudsperson shall not serve as an advocate for any individual or any one position in a dispute but does advocate regarding fairness and equity in the creation and application of policy and procedure.

Duties and Responsibilities (generally)

• To assist all members of the university community – students, faculty, administrative staff, and civil servants – in accomplishing the expeditious settlement of their problems by having initial meetings to determine the nature of the concern and routing individuals to the appropriate university unit.
• The Ombudsperson may assist a person in an informal capacity; or advise the person that he/she fails to find merit in the person’s complaint, request, or grievance; or may direct that person to seek remedy before another duly constituted body or office of the university. (For example, depending on the nature of the matter under consideration, the Ombudsperson may refer an individual to seek assistance from Human Resource Services, the relevant Personnel Advisor, or their collective bargaining unit.)
• To report directly, when the Ombudsperson deems it necessary and relevant, to the President, members of the senior leadership and other campus decision makers, valid complaints for which no remedy has been found; to also report any recommendations he/she wishes to make regarding such complaints.

• To maintain confidentiality when accessing allowable university records and reports in performing the duties of the Ombudsperson.
• To administer the operation of the office, including the activities and workload of the office staff.
• To become conversant with a broad spectrum of university problems and issues, through document review, formal and informal meetings.

Minimum Required Qualifications for this position


• Must have an earned master’s degree (doctorate is preferred) or terminal degree.
• Must be a current NIU employee to serve in interim or acting role.
• Must have knowledge about NIU policies and procedures, or the ability to learn and interpret them quickly.


• An excellent, active listener who can understand what is being said, how it is being said, and what isn’t being said.
• Good writing and editing skills.
• Excellent presentation skills.
• Ability to build relationships with the entire campus.
• A quick study (or already knows) people and resources across campus to make referrals.
• Ability to facilitate difficult conversations.
• Creativity to see many options for handling different situations.
• Respect for students and all categories of colleagues.
• Must be able to maintain confidentiality.

Specialty Factors (Additional Required Qualifications)

Education and Experience Preferred

NIU experience

List the knowledge, skills, and abilities critical to the performance of this position.

Working Hours
M-F; 8-4:30
Minimum Pay Rate (Hourly or Monthly)
$6,666.67 monthly
Hiring Rate Information

Actual hiring rate is commensurate with experience, education, and internal equity; position includes a robust benefits package to eligible applicants.

Posting Date
Closing Date
Priority Review Date

Special Instructions to Applicants

Only Northern Illinois University employees will be considered as applicants for this position.

Applicants must upload the following to their application:

1. Resume/CV
2. Cover Letter

Link to Department Homepage
Office of the Ombudsperson
Physical Demands

EEO Statement

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230

Is Background Check Required
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action, Equal Opportunity and Education ( AAEOE ) at .

Clery Act Information

NIU provides information regarding campus security, personal and fire safety, including topics such as: crime prevention, emergency response procedures and crime reporting policies, in addition to crime and fire statistics for the most recent three calendar years. The Annual Security Report containing security and safety information is available at or by contacting the University Police Department and Public Safety Department at 815-753-9628 to receive a hard copy. The Annual Fire Safety Report is available at or by contacting the Environmental Health and Safety Department at 815-753-0404 to receive a hard copy.

Quick Link
Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
Optional Documents

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