500716 - Library Services Specialist II

500716 - Library Services Specialist II

Classificaiton: Library Services Specialist II
Department: Pollak Library Administration
Sub-Division: Pollak Library
Salary Range: $3,246 - $5,983 per month
Appointment Type: Ongoing
Time Base: Full-Time
Work Schedule: Tuesday - Saturday, schedule will vary according to department needs

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Pollak Library Administration Office aims to become a model library, nationally recognized for innovative spaces, collections, services, tools, and programs that enable academic success of our students; promote information literacy skills; fulfill the needs of our academic programs and scholarly activities; facilitate and encourage the systematic and serendipitous acquisition of knowledge; invite collaboration; and help interconnect its vibrant and diverse community of learners and scholars. We are searching for an exceptional individual to join our team as a Library Services Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general direction of the Associate Dean of the Library for Collections and Scholarly Communication, the Interlibrary Loan Coordinator, and the Head of Circulation, this Library Services Specialist II (LSSII) position supports Interlibrary Loan (ILL) and circulation operations in the Pollak Library. This includes ensuring a productive ILL workflow and resolving standard and non-standard service delivery problems related to both lending and borrowing. The LSSII oversees functional operations at Pollak Library public service desks and ensures smooth delivery of library user services. The incumbent directs the work of student assistants and resolves difficult situations encountered at public service desks. As determined by assigned work hours, may be responsible for opening and/or closing the library. Other duties as assigned.


Essential Qualifications:
High School diploma or the equivalent and a minimum of two years of related library or clerical experience. Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods. General knowledge of library collection organization and classification scheme, as well as the ability to interpret bibliographic records. Ability to interpret library unit’s policies and procedures and apply them accurately in performing work functions. Ability to evaluate procedures and recommend changes. Working knowledge of campus and library policies and practices associated with the ethical use of and access to library and on-line resources. Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of campus standards pertaining to copyright and intellectual property protection with the ability to source and apply such policies and standards to avoid potential violations. Full proficiency in the use of automated library systems and subsystems pertaining to the functional work area. Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work and assist patrons. Demonstrated problem solving and research skills to address standard and non-standard work problems. General knowledge of library accounting and budget procedures, including the ability to perform arithmetic operations to track and monitor vendor accounts and budgets. Demonstrated ability to compile and present information in an organized manner. Possession of effective communication and interpretive skills to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources. Ability to effectively provide lead work direction and training to student workers, as well as an understanding of employment and payroll procedures related to student workers.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Recent experience in working in an academic library environment. Knowledge of the role of academic libraries in meeting the information needs of students, faculty and staff. Ability to successfully work in an environment where change occurs frequently. Commitment to working in an environment where cross training occurs regularly and new tasks and duties are learned. Demonstrated ability to make sound decisions when interpreting policies and explaining procedures as well as the ability to be diplomatic and negotiate disputes. Ability to work independently.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Application Deadline: Jun 24, 2021 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/500716/500716-library-services-specialist-ii

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