Operations Assistant

Operations Assistant

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Under the direct supervision of the Associate Director of Operations, the Operations Assistant is responsible for administration of the Seattle Campus operating budget and associated financial service functions as well as providing general support to campus operations. The incumbent will provide administrative management of campus financial operations, ensure completion of the monthly campus budget reconciliations, assist the Seattle Dean with T&E expense report creation, and prepare payment & requisition requests. The Operations Assistant will also support a range of day-to-day operational scope, ensuring students, staff, and faculty are appropriately prepared to navigate the campus with an understanding of hours, resources, and ability to conduct classes. The Operations Assistant also ensures equipment is available for check out and is returned per campus policy. This position provides front desk support and manages campus supplies inventory and purchasing. They also manage the lost and found system, the issuance of campus ID and access cards. They will respond to requests from current or prospective students, professors, staff, visitors, etc. and demonstrate outstanding follow through to ensure satisfaction. The Operations Assistant approaches each encounter in a gracious, attentive, courteous, and service-oriented manner.

Responsibilities:
Duties to include but not limited to:

• Monthly budget forecasting summary
  
• Provide customer service to visitors and campus community
  
• Set up room and technical equipment
  
• Field questions from students and adjunct faculty
  
• Assist with campus orientations
  
• Supervise various student employee roles
  
• Maintain accurate posting of operational hours on-site and via the campus website
  
• Assist with event set up and staffing as needed
  
• Front desk coverage
  
• Database management (Banner Finance, Concur, EZ office, Acuity, etc.)
  
• Maintain the campus areas in a clean and stocked manner
  
• Manage inventory and ordering of office, refreshment, first aid, and safety supplies
  
• Have a working knowledge of the programs offered on Campus and general understanding of Northeastern University
  
• Special projects as assigned
  
  Qualifications:
  Bachelor's degree preferred. The ideal candidate will be professional, mature, well organized and have a minimum of three years of customer service experience and 2-5 years of budget experience. Higher education administrative experience preferred. Excellent written and verbal communication skills, strong multi-tasking and time management skills, customer service focus, and comfort interfacing with a diverse community are all required. Strong attention to detail and follow-through are essential as are flexibility, reliability, and a positive attitude. The ability to work independently as well as in a team environment is crucial The successful candidate will be proficient in the Microsoft Office Suite— with a good working knowledge of word processing and spreadsheets. Able to learn quickly in a technical environment, operate classroom and conference room AV equipment, printers, copiers and computers as needed. It is essential to have good interpersonal skills and enjoy communicating with a diverse community. A highly resourceful, strong investigative mind is very helpful. The campus is extremely busy and requires an individual with proven ability to multi-task, handle confidential materials, and support sensitive situations in a calm, thoughtful and professional manner. Must be able to manage multiple deadlines. Ability to lift 30lbs and the willingness to lead in an emergency if necessary is preferred.
  
  Salary Grade:
  51
  
  Additional Information:
  Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
  
  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
  
  To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
  
  
  To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/506673
  
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