Assistant Director of Student Financial Services

Pennsylvania, United States
Salary Not specified
Jun 11, 2021
Employment Level
Employment Type
Full Time

Assistant Director of Student Financial Services

About Susquehanna:
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary:
Job Summary
The Assistant Director is responsible to initiate, plan, execute and evaluate programs and processes for efficient and accurate delivery of financial aid funds to students including accurate student account billing. Work closely with parents and students on individual financing plans. Works closely with a number of campus partners to support student service and enhance the student experience. Professionally represent Susquehanna University throughout the region.

Specific Responsibilities
  • Perform need analysis, financial aid awarding and quality assurance.
  • Counsel students and their families regarding aid programs, process and financing options.
  • Take an active role in student recruitment and retention.
  • Speak on relevant student financial service topics, on campus and representing Susquehanna off campus.
  • Manage federal work study program.
  • Manage external student and parent loan programs.
  • Develop and manage default prevention programs and notices to current students and alumni.
  • Coordinate financial aid for Global Opportunities (GO) Program and university scholarships with Associate Director.
  • Assist with student accounts receivable activities as needed.
  • SFS Website administrator.
  • VA certifying official.
  • Contributes to the overall success of the Office of Student Financial Services and the University by performing other duties and responsibilities as assigned.

    Required Qualifications:
    Knowledge, Skills, Abilities
    Knowledge and understanding of regulations related to student financial aid and student accounts receivable. Proven skills in Microsoft Office, including Excel, Word, and Outlook.
    Excellent oral and written communications skills; ability to write clear, concise letters and emails; ability to effectively communicate with campus partners, external regulators, vendors, students and parents while maintaining patience, tact and professionalism. Must be able to calculate figures and amounts. Ability to organize and prioritize work assignments. Ability to handle confidential information in a professional and ethical manner. Ability to manage and process detailed information with frequent interruptions. Ability to analyze and interpret data and solve problems within established guidelines and policies. Ability to work evenings and weekends on occasion. Must be able to attend professional conferences in the field of student financial services.

    Education and Experience
    Bachelor’s degree and a minimum of two years of financial aid experience required.

    Additional Requirements
    This position requires a valid driver’s license, and the ability to drive and qualify under the university’s insurance carrier when driving a university and/or leased vehicle.

    Physical Demand
    Must be able to remain in a stationary position for extended periods of time. Operates a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their student account charges or financial aid package; must be able to exchange accurate information in these situations. Position requires the ability to occasionally lift up to 10 pounds. Position requires occasional interaction with students and families in group settings. Working conditions are indoor.

    Preferred Qualifications:

    Special Instructions to the Applicant:

    Benefits Eligible: Yes
    Number of Months: 12 months
    Other Number of Months:
    Work Schedule/Hours per Week:
    Posting Date: 06/09/2021
    Closing Date:
    Open Until Filled: No
    Anticipated Start Date:
    Posting Number: AH00746

    To apply, visit