MANAGER, TECHNOLOGY SUPPORT

MANAGER, TECHNOLOGY SUPPORT

Req #: 190642 Department: UW BOTHELL – INFORMATION TECHNOLOGY Job Location: UW Bothell Posting Date: 06/08/2021 Closing Info: Open Until Filled Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Although open until filled, priority application date is June 21, 2021. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Located in the heart of the Puget Sound region, the University of Washington Bothell is one of the most dynamic public universities in the state of Washington. The campus is committed to increasing access to an excellent UW education and preparing students to be leaders throughout Washington and beyond.

UW Bothell provides students a participatory, cross-disciplinary experience grounded in hands-on learning, community-based research, close relationships with faculty as teachers and mentors, and the personalized support of staff who are dedicated to student success.

The campus offers more than 55 undergraduate and graduate degrees. Current enrollment is approximately 6,000 students. More than 90 percent of undergraduates are from Washington State, more than 40% are first-generation college attendees, and more than half are students of color.

The University values hiring faculty and staff who have demonstrated experience and ability to work successfully with diverse student populations and who can contribute to a campus culture that promotes equity among colleagues.

Diversity and inclusion are core values at UW Bothell. Our work begins with the acceptance and celebration of the differences that are represented through the many diverse and minoritized communities on our campus and in the surrounding community. We recognize that we are bound together in a collective experience and that our actions impact all in our community. When we focus on the lives of the most marginalized groups among us, we also create conditions of equity, justice and academic excellence for everyone.

The three priorities of the University’s current Strategic Plan - Increasing Access, Achieving Excellence are to: strengthen diversity and equity, enhance community and campus engagement, and advance cross-disciplinary teaching and scholarship.

In addition to having award winning faculty and staff, UW Bothell has been recognized for innovations in academic programming and support services designed to help students graduate on time and debt-free. It has also earned both recognition and awards for its work in the area of environmental sustainability.

UW Bothell Information Technology is seeking a Manager, Technology Support to join our team.

The manager will provide technical leadership for the UW Bothell IT Technology Support Team. This is a hands-on leadership position; technical acumen is essential. The Manager, Technology Support will be responsible for multiple staff members who perform highly visible day-to-day operations and support functions for the campus, including: service desk; desktop management, support, and lifecycle; event support; printing; and AV/classroom support and lifecycle.

The manager will lead/manage projects, service and process changes, implement Service Management practices, and continual service improvements; they are also responsible for establishing tactical plans and working collaboratively across diverse groups to ensure projects and services are aligned with University goals and requirements.

MINIMUM REQUIREMENTS:
  • Bachelor’s Degree in computer science, information technology, liberal arts, or a related field or equivalent skills and experience.
  • Minimum 4 years of experience supervising staff, leading technical projects, or equivalent combination of supervisory and leadership experience.

    ADDITIONAL REQUIREMENTS:
  • Demonstrates curiosity, adaptability, and flexibility.
  • Champion and positively impact diversity in the workplace and community.
  • Build a customer-focused culture that is built upon collaboration, inclusion, innovation, and empowerment.
  • Desire to keep current with new technologies, skills, methods, and best practices.
  • Demonstrate effective communication skills (e.g., diplomacy, influence, negotiation, conflict resolution).
  • Demonstrated ability to work and communicate effectively with internal and external constituents including students, faculty, staff, and the community.
  • Promote open communication in a manner that builds relationships; develop and foster strong relationships with customers, vendors, and partners.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    DESIRED:
  • 2+ years’ experience in a customer-facing support role.
  • Experience with technology support (e.g., helpdesk) and/or technical troubleshooting.
  • Experience with Mac OS, Microsoft OS, Office 365, and desktop management technologies (e.g., SCCM).
  • Understanding of relevant security, privacy, and compliance requirements (e.g., FERPA).

    CONDITIONS OF EMPLOYMENT:
  • This position involves responsibilities and occasional situations where work outside of standard business hours is required to manage incidents or to meet critical deadlines.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .



Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

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