Technology Support and Systems Technician

Posting Text

Posting Number S00293P Position Status Non-Exempt Reporting Relationship(s) Senior Director of Technology Support Services Supervisory Relationships

Student employees

Job Summary

Provides technology support for students, faculty, and staff. Assists users with technology resources, including hardware, software, network connections, technology accounts, and university systems.
Responsible for audiovisual technology support during meetings, classes, and special events – which may require evening and/or weekend hours.

Salary Grade Essential Functions

1. Serves as a level two technology support representative for the Office of Information Services.
2. Manages the Service Desk during evening hours, including email, telephone, and ticketing system responsibilities.
3. Provides event support, including setup, monitoring, and breakdown of audiovisual equipment.
4. Assists with access and usage of university systems, including TeamDynamix, Kaseya VSA, Microsoft SCCM, Citrix, Jamf, Office 365, PaperCut, Zoom, and more.
5. Maintains campus hardware, including computers, mobile devices, printers, audiovisual equipment, and more.
6. Provides information and support for students, faculty, and staff with technology account activation, usage, troubleshooting.
7. Supports deployment of Apple and Microsoft Windows based hardware for employees.
8. Remediates classroom technology and audiovisual equipment issues.
9. Assists students and employees with network connectivity in all campus buildings.
10. Escalates issues related to technology account access and system errors and outages to appropriate department leadership in a prompt and detailed manner.

Other Duties and Responsibilities

1. Performs other duties as assigned.

Minimum Qualifications

1. Associate’s degree or equivalent experience.
2. Familiarity with basic sound equipment, projectors, cameras, microphones, video editing software, and videoconferencing services.
3. Knowledge of Microsoft and Apple operating systems, hardware, and software.
4. Ability to troubleshoot issues independently or as part of a team.
5. Ability to multitask and provide quality assistance in urgent situations.

Preferred Qualifications

1. Bachelor’s degree or equivalent experience.
2. Technology related experience in higher education.

Working Conditions/Physical Requirements

Ability to work some flexible hours as needed for evening and weekend events that incorporate technology. Physical activities include repetitive motion and exerting up to 25 pounds of force in order to lift, carry, push, pull or otherwise move objects.

Work Hours

Monday, Tuesday, Wednesday: 12:00pm-8:00pm; Thursday, Friday: 10:00am-6:00pm

Posting Date 05/26/2021 Closing Date Open Until Filled Special Instructions to Applicants

Please be aware that as a continued emphasis on keeping our community safe and healthy, we will require all faculty, staff, and students to submit verification of full vaccination for COVID -19 no later than Tuesday, Aug. 10, 2021.

Please provide 3 references, including name, phone number and email. This may be included in applicant’s cover letter or optional “other” document.

Elmhurst University is a leading institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Elmhurst University offers more than 70 undergraduate majors, 15 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst University is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education.

Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

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  2. Cover Letter
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