Manager, Learning and Technology Spaces

Department Statement

Colgate University is seeking an organized, and motivated person for a Manager of Learning and Technology Spaces position. This position provides the opportunity to evolve the design and functionality of Colgate’s many learning and event spaces.

ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found

The Classroom, Digital Media, and Events ( CDME ) team provides direct support to students, faculty, staff and alumni. Our expert team supports over 200 learning and event spaces on and off campus facilitating audio visual installations, maintenance, repair, technical event support, education and consultations. Our team is in the field, front facing representatives of Colgate University’s IT organization In this role you will work closely with other Classroom and Event Support Specialists and Engagement and Support team to support our students, staff, and faculty and work with the rest of the IT teams as escalations and projects require.

We’d love to hear from you – even if you do not meet 100% of the preferred/desired Qualifications.


In collaboration with campus partners, this position is accountable for the successful operation of Colgate’s learning and event spaces across campus. This role will oversee the repair and installation of classroom equipment, working with colleagues, manufacturers, and vendors to ensure Colgate’s standards of practice are followed. This role will assess learning spaces frequently and develop recommendations to improve functionality that will help define the annual renewal cycle project. This role will work strategically, as a key contributor, with cross-functional teams in the design, support, planning, and delivery of academic technology.

This role will:
- Work strategically, as a key contributor, with cross-functional teams in the design, support, planning, and delivery of academic technology.
- Research, benchmark, evaluate, and provide recommendations regarding audio/visual technologies and learning space concepts that enhance operations and improve learning environments to promote the best possible learning experience.
- Provide insight and expertise in the execution of audio visual and learning space projects through the project management lifecycle.
- Design and develop infrastructure drawings, prepare AV Design documents and renderings, and schematics for AV Systems.
- Manage the deployment of audio visual equipment including but not limited to data projectors, TVs, control equipment, peripherals, audio gear and video production equipment. Manage the diagnosis and repair, and maintenance of learning spaces technology, as noted above.
- Manage the technical assignments and activities of a diverse team of student workers and cooperative work/study employees, and provide training and leadership to them as necessary. Design and develop how-to documentation, tutorials, and digital content to assist internal staff and end users to advise on the appropriate use of technology.
- Provide expert technical support for strategic installations including, but not limited to, campus webcams, digital signage and presentation wall technologies.
- Coordinate, collaborate, and consult with stakeholders (academic and non-academic) on the design of space and integration of audio/visual technology. Ensure that all designs are sustainable, usable, and meet end user goals.
- Assist colleagues with event support duties and become proficient in the operation of embedded AV systems in event spaces.
- Maintain general awareness of advances and current trends in technology. Research issues and resolutions to technical problems. Acquire and maintain technical knowledge through reading, self-paced training, computer-based training or video-based training, courses, seminars, and other methods as necessary.

Professional Experience/ Qualifications

- Four years of experience with electrical technology, AV support or academic technologies.
- A combination of education and experience will be considered.
- Strong interpersonal and customer service skills and a high level of technical skill to classroom equipment performance monitoring, preventative maintenance, field repair, and stakeholder training.
- Extremely well-organized and detail-oriented,
- Highly proficient with computer applications (i.e Word, Excel, and Google Apps) and willingness to department specific software applications.
- Demonstrated ability to work inclusively with a diverse team and serve a diverse population.

Preferred Qualifications Education

A Bachelor’s Degree is required, preferably in Information Technology, Electronics, Telecommunications, Educational Technology or a related field.

A related degree, or equivalent additional professional experience in the activities listed in the Accountabilities section will also be considered.

Job Open Date 05/18/2021 Job Close Date Open Until Filled No Special Instructions Summary

Colgate is committed to attracting and retaining a diverse faculty, staff, and student population.

We strive to be an inclusive community — one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate’s educational enterprise.

These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs.

As a result, we ask all candidates seeking consideration for the Manager, Learning and Technology Spaces position to submit a diversity statement with their application materials.

You can upload the statement under the Diversity Statement document heading.

A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university’s strategic initiatives in this area (see Colgate’s Diversity, Equity, and Inclusion Plan ).

EEO Statement

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

For more information, click the "How to Apply" button.

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