Job no: 235738-AS
Work type: Staff-Full Time
Location: Madison
Categories: Engineering, Information Systems/Technology, Computer Science

Position Summary:

The position is within the IT Service Management (ITSM) Team. The ITSM Team provides IT Service Management for UW-Madison and UW System enterprise IT services. ITSM is responsible for event, change, incident and configuration, and business continuity management. The IT Event Management Tool Administrator & Developer will leverage several scripting languages like Powershell, Perl, Python or others, as well as monitoring and alerting tools like Nagios or other tools in the future.

Currently, under the supervision of the ITSM Manager, this position is responsible for day-to-day maintenance of monitoring, alerting and automation tools to ensure that all services hosted or managed by the Division of Information Technology (DolT) are monitored for availability and efficiency. This position's responsibilities include day-to-day operation of application software supporting alerting and monitoring; coordinating ITSM processes across DolT and Campus departments, service teams, and groups; integration of alerting and monitoring with other service management processes; facilitating the adoption of best Information Technology Infrastructure Library (ITlL) practices regarding monitoring and alerting (technical events management) and their integration with the Configuration Management Database (CMDB).

This position works under the close direction of the ITSM staff.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Degree not required- associate degree preferred.

Minimum Years and Type of Relevant Work Experience:

Required Qualifications:
* Familiarity with a variety of operating systems.
* Familiarity with programming languages and command line shells (e.g. Python, etc.).
* Familiarity with SQL.
* Familiarity with scripting languages
* Effective organizational skills with ability to manage tasks and meet deadlines.
* Effective written, oral, and interpersonal communication skills.

Preferred Qualifications:
* Basic Knowledge of Nagios XI.
* Knowledge of Perl and Python languages.
* Familiarity with Windows and Linux based agents.
* Familiarity with Virtual User Generator (VuGEN).
* Associate Degree Preferred.

Additional Information:

*Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
*The candidate selected for this position will initially work remotely subject to an approved telecommuting agreement. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on an employer provided computer. In the future, this position could work a combination of on-site and remote in accordance with policy and subject to approval. Candidate may be required to report to campus due to operational needs for meetings, trainings, or other activities.
*Some work after hours and/or on call is required. On-call rotation requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer.



Work Type:

Full Time: 100%

Appointment Type, Duration:



Minimum $60,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
*Resume (REQUIRED)
*Cover letter (REQUIRED)
Please use your cover letter to speak to how your experience meets the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience).


Vickie Arneson
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

Academic Staff-Renewable

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jun 8 2021 Central Daylight Time
Applications Close: Jun 22 2021 11:55 PM Central Daylight Time

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