Graduate Financial Aid Counselor

New York, United States
Salary Not Specified
May 13, 2021
Employment Type
Full Time
Posting Details

Job # 037003 Department Code 00000 Department Office of Financial Aid Job Title Graduate Financial Aid Counselor Location Syracuse, NY Pay Range Commensurate with experience Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Office of Financial Aid and Scholarship Programs of Syracuse University is seeking to hire a Financial Aid Counselor/Analyst, which is a new position.

The Financial Aid Counselor participates as a member of a team to provide counsel to prospective and enrolled students on matters pertaining to financial aid i.e., advising students about financing options at the university, performing needs analysis to determine students’ eligibility for aid, and using appropriate professional judgment to make calculation adjustments. This counselor is responsible for the online-only graduate populations including processing their requests for educational loans, adjusting their loans, and resolving loan issues.

Counselors represent the office at both on and off campus events throughout the year including webinars, live chats, and Free Application for Federal Student Aid ( FAFSA ) filing fairs.


Bachelor’s degree or equivalent required, 3+ years in financial aid. Counseling experience preferred. Excellent customer service skills required with extensive phone and email correspondence

Job Specific Qualifications

Knowledge of federal and state financial aid regulations as well as excellent customer service and communication skills, both written and verbal.

Knowledge of PeopleSoft and Hyperion/Tableau a plus. Experience with Microsoft Office products.


Counsel and advise prospective students, schools, and colleges as well as partner programs regarding financial aid applications and awards. Review, award and adjust federal loan applications using independent judgment based on student request and/or university/federal guidelines. Ensure compliance with all regulations. Total loan volume for current online 2U students is over 47 million dollars for 5,593 loans for 4,014 students in four quarters.

Process graduate student aid applications and reports ensuring aid is properly processed. Use independent judgment to follow federal and university guidelines. Assist with awarding of graduate awards to the PeopleSoft system, process refunds, etc.

Respond to email, phone and in person requests for assistance and troubleshooting of loan issues, loan eligibility and financial aid options. Conduct in person exit counseling. Participate in online chat information sessions.

Assist other areas of the office as needed during peak processing times.

Other duties as assigned.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 05/13/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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