Coordinator, Patron Services

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Job Title: Coordinator, Patron Services

Division: Operations

Evaluation Group: Staff

FLSA Status: Exempt

Starting Salary: $ 32,450.00 +

Reports To: Manager, Center for the Arts Marketing

Positions Supervised: N/A

Job Summary

The patron services coordinator is responsible for the oversight of all front-of-house operations for the J. Scheidegger Center, including proper functioning of local patron services.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

  • Coordinates all front-of-house operations, including ushering, merchandising, valet parking, concessions, coat check, and climate
  • Coordinates housekeeping for the lobby, theater, and surrounding spaces
  • Coordinates safety and security for guests at all times
  • Maintains responsibility for planning, delegating, and organizing resources
  • Resolves matters of significance regarding front-of-house operations
  • Maintains detailed records of all sales, donations, and expenditures
  • Provides thought leadership in reviewing and recommending policies and procedures to enhance operational excellence
  • Ensures compliant and efficient daily management of all operational, financial, and business functions

Service Excellence

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
  • Models, supports, and holds others accountable to the university’s values – integrity, dedication, excellence, creativity, and teamwork
  • Supports recruitment, training, and supervision of community volunteers

Communication, Teamwork, and Collaboration

  • Collaborates with supervisor to ensure optimal attendance, sales, services, and events
  • Coordinates building tours and lobby displays

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree
  • Prior relevant experience preferred

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities commonly associated with this position.

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Knowledge of digital media and computer systems
  • Excellent written and verbal communication skills
  • Organized and detail oriented
  • Ability to use good judgment, think critically, and multitask
  • Ability to work with a diverse range of skill levels and personalities

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

  • General box office/theater setting
  • Variable work schedule due to diverse schedule of events

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to greet and guide media, community, and audiences
  • Ability to stand or sit for hours at a time
  • Ability to navigate stage and lighting terrain
  • Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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