Customer Relationship Management (CRM) Specialist

Location
Florida, United States
Salary
Salary Not specified
Posted
Jun 08, 2021
Employment Level
Administrative
Employment Type
Full Time


Customer Relationship Management (CRM) Specialist

Compensation: $15.58
Openings: 1
PeopleSoft ID: 4433

Department: Marketing & Strategic Communication
Location: EpiCenter

Key Position Information:


Position Summary:
Supports CRM system contact management.

Typical Essential Duties
  • Prepare lists and template and send monthly student services newsletters.
  • Prepare lists and send weekly point of service surveys.
  • Prepare, clean, code, and send weekly lists to the Marketing team and other departments for mailers and departmental monitoring and follow-up.
  • Clean, code, map, and upload daily marketing communications lists.
  • Perform daily contact merge processes.
  • Perform basic data and platform maintenance such as clearing out old lists, adjusting lists for naming conventions, and deleting old tasks.
  • Respond to basic end-user requests involving contacts as opt-outs, updating email addresses, etc.
  • Other tasks as assigned by CRM Coordinator, CRM Director, and/or other Marketing staff.


Requirements::
Education:

Associate’s degree.

Experience:

Two (2) years’ experience providing administrative support using a database or CRM.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:
  • Customer service principles.
  • Business communication.
  • Writing, editing, and proofing for content, grammar, format, and tone.
  • Data review techniques.
  • Computers and computer applications.
  • Time management techniques.

Skills:
  • Data management.
  • Processing and reviewing data.
  • Prioritizing work.
  • Customer service.
  • Office 365 applications.
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to give and receive work direction

Physical:
  • Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Incumbents may be subjected to electrical currents, dusts, extreme temperatures, work space restrictions, intense noises and travel.


Responsibilities:

Responsibilities:
These duties are a representative sample; position assignments may vary.
Potential Frequency

1.
Prepare, review, code, map, and upload contact lists.
Daily - 25%

2.
Perform contact merge processes.
Daily - 25%

2.
Create, clean, and distribute contact lists on a regular schedule and as requested.
Daily - 15%

3.
Respond to end-user contact requests.
Daily - 10%

5.
Prepare lists and content and send scheduled departmental communications to contacts.
Daily - 10%

6.
Perform basic data and platform maintenance.
Daily - 10%

7.
Performs other duties of a similar nature or level.
Daily - 5%





To apply, visit https://web.spcollege.edu/hrapp/job/4433

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Pamela Smith, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.