Operations Coordinator

Posting Details

Job # 037042 Department Code 22605-4417 Department University College Job Title Operations Coordinator Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S3 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position will coordinate operations around all student records processing for online degree programs through Syracuse University Global. The position will be responsible for accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures. The position is a critical member of the Online Student Success team, providing support across all aspects of the online student experience.


• Associates degree or equivalent required plus two (2) plus years office experience preferably in an academic environment.

Job Specific Qualifications

• This job requires knowledge of the University’s policies and procedures, Rules and Regulations, as well as School/College interpretation, and the ability to work with them all.

• This position is also required to utilize all available technology and student information platforms to include, but not limited to, Orange SUccess, Onbase, PeopleSoft, CollegeNet, and DegreeWorks.

• Problem solving skills, strong customer service skills, initiative, strong administrative skills. Demonstrated commitment to work with diverse populations.


• Manage student records in PeopleSoft, Degree Works, and Orange SUccess. This includes processing applications, petitions, Intra-University Transfers (IUT’s), transfer credit, major declarations, exceptions, FERPA forms, and other student services related documents as well as maintaining physical files.

• Manage OnBase processes pertaining to student record keeping. This includes scanning and indexing application materials and processed documents, maintaining, and converting records, development of new workflows. Scan and maintain records in OnBase and Orange SUccess, and enter exceptions into DegreeWorks, while also helping colleagues navigate all systems.

• Assist in management of implementation of new projects/systems/processes/training. This includes creating and maintaining procedural manuals and training colleagues on navigation of systems and records.

• Manage content updates to student resources and staff training resources.

• Assist with student onboarding initiatives.

• Manage appropriate phone tree and general office email coverage and usage for all
Online Student Success team members. Respond promptly to office phone and email traffic.

• Manage logistics around the Voice Over IP phone system for the office.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link https://www.sujobopps.com/postings/87040 Job Posting Date 06/07/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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