Process Specialist

Job Description

The Department of University Student Financial Services on the Daytona Beach Campus is currently hiring a Process Specialist to join the team. The Process Specialist is responsible for the analyzing and auditing of student and organizational accounts. The incumbent requires an in depth knowledge of the billing process including contracts in Campus Solutions. To ensure this incumbent has a full understanding of a student’s life cycle they must have extensive knowledge and understanding of the registration process, financial aid awarding guidelines, and the payment policy and cancellation process. They must also know VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors. This knowledge is used for processing and analyzing the sponsored billing module through Campus Solutions queries. This incumbent requires in-depth knowledge of the Workflow module in the Oracle system. This person must be detail orientated with the skillset to recognize anomalies in third party sponsor billing, third party payments and other invoice related processes.

It is required that this person must have the understanding and knowledge of State and Federal Regulations as well as University policy and procedures. The Process Specialist will provide customer service to staff, Faculty and third party sponsors. The Process Specialist must have a broad understanding of the Residential and Worldwide accounts and provide efficiencies in all process that the Student Financial Services Department handles.

The Process Specialist will handle a wide variety of tasks for both the Worldwide and Residential campuses, including but not limited to the VA Debt process, CommGens, Abandoned Funds, Collections, Summer Abroad, Flight Programs, Returned Payments and Freshman Bills. This person will also analyze various processes for efficiencies and effectiveness. Proficiencies will be expected in Campus Solutions, Touchnet, Oracle Imaging and workflow and Microsoft applications.

Responsibilities include the following:

• Monitor, audit and reconcile the DB and WW VA Accounts, which include the VA debt process and state refunds
• Service employee accounts with balances
• Back up other Process Specialists
• Manager mass posting of wires
• Process returned payments
• Handle mass apply and remove SFH holds on accounts
• Send necessary communications
• Monitor, post, audit and adjust summer abroad
• Monitor, post, audit and adjust summer flight campus
• Invoice and collect on summer Florida prepay invoices
• Manage the freshman billing process
• Process and monitor summer remedial credits
• Handle the opening and closing of Worldwide Campus student payment plans in Tennessee and monitor sponsored plans
• Monitor and pull various service indicator reports

Qualifications

• Bachelor’s degree preferred, Associates’ degree is required
• At least one year of experience working in a customer service role with a focus on billing, accounts receivab or financial account management
• Strong computer skills required with above average experience using various Microsoft Office programs; experience using Campus Solutions or TouchNet is preferred
• Strong ability to multi-task and manage competing priorities
• Ability to troubleshoot discrepancies and create systematic solutions