Academic Advisor

Position Information

Career Opportunity Number 21-081 Position Title: Academic Advisor Location Business & Technology Position Type: Full-Time Class Category Classified Staff Job Open Date 06/04/2021 Job Close Date 06/20/2021 Open Until Filled No Initial Screen Date: 06/24/2021 Minimal Qualifications:

• Bachelor’s degree;

• One year experience related to education and counseling.

• Master’s degree preferred.

• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred qualifications:

• Master’s degree in Higher Education, Student Affairs, Counseling or a related field
• Experience with academic advising case management
• Evidence of effective communication and public speaking skills
• Experience using case management software and/or student information systems to support advising and the tracking of student progress
• Experience supporting student success and retention initiatives
• Experience with supporting the academic and social development of students of all ages
• Experience working with online and/or non-traditional students
• Evidence of working with diverse populations
• Experience working in a collaborative team environment
• Experience leading projects or events
• Bilingual

Note: This position will begin at the Business and Technology Campus, but will transfer to the Penn Valley campus early in 2022.

Work Hours

Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.

Compensation The annual salary is $48,956. A competitive benefit package is included. Special Instructions to Applicants

This position will begin at the Business and Technology Campus, but will be transferred to the Penn Valley Campus early 2022

Class Summary

Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender.

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE /M/F/Vets/Disabled

Incumbents assist students with academic programs which include enrollment processes, course offerings, fees, course selection, test scores, financial aid eligibility and options, and other resources that will help students meet their educational and occupational needs.

Typical Essential Duties

• Provides information and advice to current and prospective students regarding academic programs, admission and degree and certification requirements, application processes, applicable policies and procedures, resources, institutional scholarships, student aid, and/or financial or tuition information.
• Performs other duties as assigned.
• Provides assistance to students by exploring academic and financial resources and options, providing guidance regarding academic course selection, and reviewing academic progress (e.g. Satisfaction Academic Progress).
• Performs administrative tasks to include providing general information to students and other visitors via phone, email, or in person; addressing concerns and complaints from students or parents; scheduling caseload appointments; greeting visitors; and directing calls appropriate departments or personnel.
• Reviews student files and other documentation to determine program/financial aid eligibility and ensures compliance with policies and procedures; work may involve ensuring that students meet academic and institutional requirements.
• Coordinates activities and schedules of advisement groups and other operations to facilitate departmental tasks; work may also involve coordinating with internal and external personnel, department, and agencies, to communicate program information and facilitate departmental operations, including facilitating the achievement of students’ educational goals.
• Completes SAP forms and ensures students remain in good standing; shares program information from 4-year schools.
• Utilizes databases and other online systems to enter, retrieve, and/or research information and maintain student documentation.
• Promotes student’s sense of responsibility for his/her academic progress; train and assist students to navigate the student portal and online student services resources and processes.
• Responsible for working with and tracking the progress of an assigned caseload of students.
• Works closely with Student Services Specialists, Financial Aid, and other departments on campus to ensure a smooth overall enrollment process for students.

Knowledge

• Knowledge of academic program requirements;
• Knowledge of customer service principles;
• Knowledge of applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
• Knowledge of workshop and program principles and operations;
• Knowledge of presentation principles and practices;
• Knowledge of diverse populations and cultures;
• Knowledge of computers and related software applications.

Skills

• Skilled in advising students on applicable policies and procedures;
• Skilled in interpreting academic program requirements;
• Skilled in reviewing and processing paperwork, forms, and/or other related items;
• Skilled in developing and implementing programs and workshops;
• Skilled in maintaining confidentiality;
• Skilled in resolving conflicts;
• Skilled in using a computer and related software applications;
• Skilled in providing customer service;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised
  • No staffing table positions.
Physical Requirements

Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

Licensing Requirements

None.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
  2. * How much experience related to education and counseling do you have, as supported by the employment history listed on your online application?
    • None
    • Less than one year
    • Between 1 and 3 years
    • Between 3 and 5 years
    • Between 5 and 7 years
    • Between 7 and 10 years
    • Ten or more years
  3. How did you learn about this position?
    • Academic Keys
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Dos Mundos
    • Employee referral
    • Facebook
    • HigherEdJobs
    • Jobs.mo.gov
    • Indeed
    • Inside Higher Ed
    • Kansas City Call
    • Kansas City Globe
    • Kansas City Hispanic News
    • LinkedIn
    • MCC Website
    • Monster
    • Other Source
    • Twitter
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
Optional Documents
  1. Transcript 02
  2. Transcript 03
  3. Other Document 01
  4. Other Document 02
  5. Other Document 03
  6. Letter of Recommendation 01
  7. Letter of Recommendation 02
  8. Letter of Recommendation 03
  9. Other Document 04


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