Student Support Case Manager

Work Site Location: Coeur d' Alene Campus
Work Schedule: This benefited position 80% full-time and is paid over 12 months. Reduced hours in the summer. Typical schedule is 32-40 hours per week during fall/spring semesters and 8-16 hours per week during the summer.

Excellent benefits, including retirement vacation and sick accrual is 80% of the full-time rate

Job Summary:
The Student Support Case Manager assists students through challenges, connects them with appropriate campus and community resources, and empowers students to navigate toward degree completion. The Student Support Case Manager fosters self-advocacy in students to help them manage their academic, personal and fiscal responsibilities.

Job Duties:


This list includes, but is not limited to the following:

• Assists students who face complex issues and crises that could affect their ability to remain successful towards degree completion.
• Empowers students to build and strengthen their support systems.
• Connects students to college, community, state and federal resources and assistance.
• Assists students with basic needs acquisition (health services, medical insurance, housing, financial, transportation, food, clothing, psychological support, etc.).
• Conducts student needs assessments to determine appropriate referral to resources.
• Provides a variety of non-clinical interventions, referrals, and follow-up services in collaboration within other NIC departments, community agencies, family supports and other stakeholders committed to the student’s success.
• Identifies and provides emergency crisis supports as necessary.
• Initiates wellness checks on students when appropriate and determines follow-up and transition services.
• Performs fact-gathering and investigative functions involving students named in potential sexual misconduct (Title IX) and conduct cases as requested by the Director of Title IX, Student Conduct, and Security.
• Coordinates and monitors student case management services, including comprehensive tracking of student activities in relation to case management planning.
• Partners with student groups and NIC departments to provide training and collaboratively plan, implement, and evaluate student-centered supports and services.
• Assists in the development and implementation of presentations and educational programs for students, faculty, and staff regarding case management services and how to refer students in need of services and support.
• Establishes and maintains collaborative and consultative working relationships within the college, particularly, but not limited to: Residence Life, Counseling Services, Campus Safety, Disability Support Services, Advising and Career Services, Financial Aid, Student Conduct, VPSS staff, and the Associated Students of North Idaho College.
• Serves on the Student Health and Counseling Multi-Disciplinary Team, Safe Campus Team, Crisis Recovery Unit, and other committees and teams as assigned.
• May work some evenings and/or weekends, as needed, to reach the broader college population with respect to programming and outreach.
• Maintains a positive, helpful, constructive attitude and work relationship with supervisor, college staff, students, and the community.

Marginal Duties

• Performs other duties as assigned.

Minimum Qualifications
Education and Experience : Bachelor's degree in Social Work, Psychology, Education, or related field, and three years full time case management or similar work experience required. Experience in crisis management and intervention and knowledge of community based social services, (mental health and substance use, financial, housing, medical, advocacy and protection assistance, etc.) required.

Knowledge, Skills, and Abilities:
• Excellent interpersonal skills, including both oral and written communications
• Ability to effectively advise others
• Ability to effectively prioritize and successfully perform duties in a high traffic and multi-tasked work environment
• Self-motivated, and the ability to work independently as well as part of a multi-disciplinary team
• Demonstrated organizational skills, including ability to set priorities which accurately reflect the importance of job responsibilities and carry out multiple assignments in a timely manner
• Ability to assess mental status of students and to develop individualized case management goals and plans
• Working knowledge of confidentiality laws to include FERPA and HIPAA
• Demonstrated interpersonal skills with the ability to remain neutral
• Demonstrated ability to work with and assist others in navigating through complex systems
• Demonstrated ability to promote self-responsibility and high ethical standards among students
• Demonstrated commitment to the educational and emotional development of students
• Demonstrated ability to work effectively with multiple departments, organizations, faculty, staff and students from diverse populations and in sensitive and/or complex situations
• Demonstrated knowledge of and skills in developmental, psychological, and medical issues in the college student population and the complexities surrounding student transitions in a college setting

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

All application materials (resume and cover letter) must be uploaded and the application completed prior to the close date

Advertised: June 04, 2021 Pacific Daylight Time
Applications close: June 18, 2021 11:55 PM Pacific Daylight Time