IT Operations Analyst II

Posting Details Position Title IT Operations Analyst II Division IT Department/Office IT - McGlynn Computer Ctr Position Summary

TheIT Department at St. Catherine Universityinvites applications for anIT Operations Analyst II. This is a regular, full-time position.

TheOperations Analystprovides level two technical support to university staff, students, and faculty to resolve hardware and software issues promptly and efficiently. Additionally, this role deploys desktop software and hardware for users by providing remote assistance and on-site support on our St. Paul Campus.

Responsibilities:

• Collaborate closely with level one support to transition higher complexity issues smoothly and efficiently.
  
• Serve customers promptly and work to bring issues to resolution.
  
• Coach Tier 1 support on diagnostics or documentation requirements that may aid in the timely resolution of issues.
  
• Adapts quickly to new and constantly evolving technologies.
  
• Promotes an environment of respect for all cultures, collaborating effectively with people from a variety of ethnicities, religions and abilities.
  
• Approaches issues analytically and focuses on the development of effective solutions.
  
• Serves customers promptly and respectfully.
  
• Proactively drive to resolve issues before they occur.

St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.

Minimum Qualifications

• Experience conveying technical issues and materials to a non-technical audience
  
• Experience serving customers of all cultures promptly, respectfully and effectively.
  
• Experience adapting to rapidly evolving products and technology

Preferred Qualifications

• Experiencing managing printers in a mixedMAC/windows environment
  
• Experience configuring ports on Juniper network switches
  
• Experience working with vendors
  
• Experience withIOS&MDMmanagement withJAMF
  
• Experiencing with Phone moves/add/changes using IP Office and Google Voice

We seek creative, adaptable faculty and staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us athr@stkate.eduor 651-690-6565.

Application instructions for STAFF

VisitSt. Kate Careersto apply. Three references and successful completion of a background check will be required for employment. Application deadline is June 10, 2021.


St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace




Our university is a proud member of the Upper MidwestHERCand is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

Posting Number 20210101-STAFF Posting Start Date 06/04/2021 Application Deadline 06/10/2021 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. HRQ: What is your highest level of completed education?
   • Some high school
   • High school diploma or GED
   • Some college
   • Associate's degree
   • Bachelor's degree
   • Some graduate school
   • Master's degree
   • ABD
   • Professional degree (e.g., JD, MD)
   • Doctoral degree
2. HRQ: For any education beyond high school, please list the degree or certification and the area of focus.

   (Open Ended Question)

3. *St. Kate’s is committed to making Inclusive Excellence a reality and has identified “Drive a Culture of Inclusive Excellence” as one of six priorities in the strategic plan. Give a specific example of how you have promoted a culture that values diversity, equity and inclusion in your current or recent role(s).

   (Open Ended Question)

4. *Are you presently legally authorized to work in the United States for any U.S. employer? Please be aware that St. Catherine University is only able to consider candidates who are authorized to work in the United States.
   • Yes
   • No
5. *St. Catherine University welcomes applications from candidates who are traditionally under-represented. We are happy to consider candidates who are currently in possession of a temporary work visa, however, please be aware that we do not offer employment visa sponsorship. Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
   • Yes
   • No
   • Maybe
6. *Can you perform the essential functions of this position with or without accommodation?
   • Yes
   • No
7. *How did you hear about this opportunity?
   • St. Catherine University website
   • St. Catherine University employee
   • Academic Jobs
   • American College Personnel Association (ACPA)
   • Association of Catholic Colleges/Universities
   • Association of Student Affairs at Catholic Colleges and Universities
   • Chronicle of Higher Education
   • College or University website
   • Council of Independent Colleges
   • DisabilityConnect.com
   • Diverse: Issues in Higher Education
   • DiversityConnect.com
   • Facebook
   • Google Jobs
   • HigherEdJobs
   • Higher Education Case Managers Association (HECMA)
   • Higher Education Recruitment Consortium (HERC)
   • Hispanic Outlook on Education Magazine
   • IMDiversity
   • Indeed
   • Inside Higher Ed
   • Insight Into Diversity
   • Latinos in Higher Ed
   • LGBTConnect.com
   • LGBTQ in Higher Education
   • LinkedIn
   • Minnesota College Professionals Association
   • Minnesota Council of Nonprofits
   • MinnesotaWorks.net/Minnesota Workforce Center
   • Minority Jobs
   • NAFSA: Association of International Educators
   • National Association of Independent Colleges and Universities
   • National Association of Student Personnel Administrators (NASPA)
   • National Conference on Race and Ethnicity (NCORE)
   • OutandEqual.com
   • People of Color in Higher Education
   • Pioneer Press
   • Pollen Midwest
   • Saint Paul Chamber of Commerce (SPACC)
   • SimplyHired.com
   • Star Tribune
   • StudentAffairs.com
   • Twin Cities Senior Student Affairs Officers listserv
   • Twitter
   • VeteransConnect.com
   • Women in Higher Education
   • ZipRecruiter
   • Other

Applicant Documents Required Documents

1. Resume

Optional Documents

1. Cover Letter