Administrator II/Organizational Development & People Analytics

Requisition ID:

Job Title: Administrator II/Organizational Development & People Analytics

Department: Administration

Location: Columbus Campus

Employment Type: Administrator/Executive/Manager

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: Commensurate with experience

Schedule: M-F, 8am-5pm; additional hours based on operational needs

For first consideration, please apply by Sunday, June 13, 2021.

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.

With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

Position Summary

The OD & People Analytics Administrator performs highly responsible professional and supervisory work for the strategic leadership, design, coordination, and implementation of the College-wide, comprehensive training and employee development and People Analytics operations. The OD & People Administrator Analytics ensures the professional development and employee learning is aligned with the College’s strategic plan and meets the College’s commitment to Diversity, Equity, and Inclusion. This position leads a team of instructional designers, training delivery professionals and analysts. This role serves as a consultant and technical expert to executive leadership in areas of responsibility providing strategic direction in creating a learning and development philosophy to maximize employee engagement, development, and retention; continuously identifies opportunities to create efficiencies and implement improvements. Ensures the employees of the College receive training and development related to Diversity, Equity, and Inclusion. Serves as a key contact with consultants and vendors regarding areas of responsibility. This role is responsible for benchmarking goals and setting expectations of assigned teams. This role will assume department-wide responsibility and authority to act on behalf of the Executive Director of Human Resources when the Executive Director is not available.

Core Competencies

Professionalism, Adaptability, Managing Work, Managing Relationships, Continuous Improvement, Conflict Resolution, Customer/Student/Employee Focus, Quality Orientation, Collaboration, Continuous Learning, Leadership, Coaching, Communication, Valuing Differences, Aligning Performance for Success, Building Organizational Talent, Building Partnerships, Building Talent, Coaching & Developing Others, Compelling Communication


Operational Leadership

Design, develop, direct, implement, coordinate, and lead the organization-wide learning and development activities and People Analytics operations and programming for the College, including contract development with training providers, instructional design, development of activities in support of the College’s vision and strategic imperatives; work force education top to bottom, establishment of concrete communication channels; development of cross-functional work teams and task forces, as needed. Counsels employees concerning local and national training and development opportunities in their career areas. Assists managers and supervisors with staff development plans; coaches people leaders in developmental areas as needed. Serves as Project Manager for organizational training initiatives (e.g., Career Mapping, Leadership Series and Academies, including emerging leaders development, leadership development for front line supervisors, and Diversity, Equity and Inclusion training series for all employees within the College).

Directs the design, development, and implementation of a Performance Management Process compatible with the College’s vision and strategic plan, including individual performance standards and organization-focused development. Advises managers and employees regarding means for resolving issues affecting job performance. Manages the problem-solving process.

Directs the design, development, and implementation of the Learning Management (LMS) portion of the Human Resources Information System (HRIS) compatible with the College’s vision and strategic plan.

Designs, develops, and implements organization-wide continuous improvement efforts and assists in the development and monitoring of action plans for integrating results with the College’s vision, core values, and the strategic plan.

Solicits, analyzes, and produces data and reporting for benchmarking and success. Tracks all activities, evaluates effectiveness, and makes recommendations for improvement.

Serves as secondary executive-level leader for entire HR Department; is a trusted partner to the Executive Director of HR with decisions regarding performance and development initiatives and issues; partners with Manager of Talent Acquisition and HR Operations to collaborate regarding employee experience initiatives; provides recommendation and guidance to the lead for ERG programs to help further their development.

Supervises assigned area of responsibility and staff by recruiting, hiring, assigning, and delegating tasks, providing direction, resolving work problems, communicating job expectations, training employees, and developing professional growth opportunities.

Conducts annual employee evaluations, provides ongoing feedback and coaching, and effectively recommends pay increases, promotions, and other personnel actions. Approves leaves and authorizes overtime as appropriate. Administers disciplinary actions upon approval and in collaboration with Human Resources partners. Interprets, explains, carries out and enforces the College's policies.

Analytics & Reporting

Engages with partners to understand and define modeling and analytic requirements and translate business problems into questions that data science can answer. Uses impactful visuals, narratives, and storytelling to develop compelling presentations for technical and non-technical partners that describe models or provide insights about the impact of the College’s initiatives related to employees and Human Resources (HR).

Completes monthly, quarterly, and ad-hoc HR reporting and data analysis. Designs and implements the HR roadmap for reporting and analytics to provide the business and HR operational, strategic, and tactical metrics for the College. Determines the strategy to evolve People Analytics maturity level from descriptive to diagnostic reporting, predictive analytics to proscriptive outcomes.

Customer Service & Communication

Prepares recommendations and effective employee communication strategies regarding all areas of responsibility, to include options that focus on quality of life for employees and support the recruitment and retention of a high-quality workforce. Collaborates closely with Talent Acquisition, Employee Relations, and other key College departments.

Vendor Management & Best Practices

Serves as the key contact with consultants and vendors on various matters such as training delivery.

Researches best practices related to all areas of responsibility. Formulates innovative plan recommendations.

Diversity, Equity & Inclusion

Develops and maintains strategic partnerships with diverse groups and communities. Partners strategically with Talent Acquisition to ensure the best Diversity, Equity & Inclusion practices are utilized in hiring that results in the hiring and retention of a diverse faculty and staff. Helps to ensure the College meets its responsibilities in identifying problem areas and systemic concerns while reporting complaints alleging discrimination. Takes responsibility for creating a welcoming, inclusive, and productive work environment where employees feel valued and able to contribute to their full potential, regardless of their differences. Assists with conducting workforce analytics to identify potential inhibitors of a workplace environment that is diverse, equitable, and inclusive.

Other Duties & Responsibilities

Attends all required department meetings and training. Hours may include evenings and Saturdays and a varying schedule as required based on operation need. Manages multiple assignments of varying complexity and meets tight timelines and deadlines, with the ability to adapt to changing needs of the College and business partners. Ensures College name and image is perceived positively by external as well as internal audience/stakeholders. Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.

Working Conditions

Typical office and classroom environment. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities:

Knowledge of: professional development and training theories, development, delivery and management of training and development services, concepts and practices with the ability to apply in complex, difficult and/or unprecedented situations as it pertains to the departmental focus; data analysis and reporting; vendor selection through request for proposal processes; federal, state, and other relevant laws and regulations related to training, employment and discrimination; management and leadership practices.

Skill in: interpersonal relationships and communication; problem solving; attention to detail; maintaining documentation and records; verbal and written communications; presentations to all levels of employees within the organization; ability to develop and complete training needs assessments and develop training curriculum for all levels of employees; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.

Ability to: effectively communicate and work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine inquires; maintain confidentiality of employee and student files and other sensitive information; maintain accurate and complete work records; planning, scheduling and organization work

Minimum Qualifications: Bachelor's Degree in human resources management or a related field. Seven (7) years of experience in training and development, change management and/or performance management or other related field. Minimum five (5) years must be leading and managing a team in such function. Must have knowledge of all aspects of Human Resources. Technical Trainer (CTT+) certification required. An appropriate combination of education, training, coursework and experience may qualify a candidate.

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