Information Technology Specialist

Location
Florida, United States
Salary
Salary Not specified
Posted
Jun 04, 2021
Employment Level
Administrative
Employment Type
Full Time


Information Technology Specialist

Compensation: $18.20
Openings: 1
PeopleSoft ID: 4273
Formal review of applications begins: Apr 24, 2020
Department: Information Systems - AIS
Location: District Office

Key Position Information:
SPC's Network Systems & Telecommunications department is seeking an experienced network technician to join our team as an Information Technology Specialist. This position is focused on the optimization of voice and data networks throughout the SPC infrastructure. The selected candidate would work on a team tasked to implement, manage, and maintain a variety of network systems, including wide area networks, local area networks, Internet, and all other communication systems, in support of college-wide student learning objectives.

The individual in this position will:
  • Install network hardware and software (operating system & protocol configuration, switch stacks, optical transceivers, modules, power supplies, UPS systems)
  • Maintain complex networks and resolve common network problems
  • Perform network analysis and troubleshooting (Media testers, taps, cable locators, packet sniffers)
  • Design and configure networks and properly implement protocols (VLAN’s, subnets, ACL’s, QOS, Trunking, SSH, spanning tree, etc.)
  • Maintain and support telephone hardware, telecommunications systems, & collaborative technology (analog phone lines, VoIP, PSTN connectivity, collaboration systems)
  • Be able to respond as needed to on-call emergencies & serve on Disaster Recovery Team (DRT)
  • Be capable of physically lifting 50 lbs. occasionally, 20 lbs. frequently, & 10 lbs. constantly, as well as climbing ladders and crawling on the ground.
  • Be willing to work in uncomfortable areas as needed (outdoors, warm/hot areas, noisy areas, dirty areas, etc.)


Position Summary:
This is a critical position, which ensures that students, faculty, and staff can perform essential functions in our PeopleSoft Student information system. To be effective, a knowledge of how front-line staff members, faculty members, and students interface with a Student Information System is essential. The members of the Enrollment Services PeopleSoft team, fields' approximately 300 emails, phone calls or instant messages from end-users (primarily staff) each week. The position requires someone who can work effectively under pressure, who can resolve issues, and who can work with a wide variety of users.

This class is the second of six levels in the Information Technology series. Incumbents analyze, plan, design, develop, code, maintain, and update assigned networks, systems, applications, and/or databases. Responsibilities may include analyzing user needs; designing, developing, installing and maintaining systems, website functionality, report functions, applications, or databases; ensuring data accuracy; installing and testing upgrades and patches; writing code; and preparing analytical and statistical reports.


Requirements::
Education:

Bachelor's degree in a related field.

Experience:

Two years experience in a related field.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:
  • Student Affairs principles
  • Systems analysis and design principles
  • Process improvement principles
  • Web site development methods, principles, and practices
  • Operating systems
  • Customer service principles
  • Training principles
  • Network and technology infrastructure maintenance practices and procedures;
  • Client/server environments;
  • Programming code;
  • Network operating systems;
  • Diagnostic tools and equipment;
  • Operating system software and administration principles and practices;
  • System configuration principles and practices;
  • Database management principles and practices;
  • Report development;
  • Recordkeeping principles;
  • Computers and related software applications.

Skills:
  • Ability to prioritize work and meet deadlines for deliverables
  • Programming and troubleshooting applications, databases, and systems
  • Establishing and following procedural and technical standards
  • Monitoring and assessing web sites
  • Training end-users on applications and systems
  • Communicating technical information to a non-technical audience
  • Interpreting customer requirements and translating into system specifications
  • Developing reports using report writing tools;
  • Analyzing applicable databases and making appropriate recommendations to increase efficiency;
  • Configuring technological platforms and systems;
  • Providing end-user support;
  • Utilizing diagnostic analyzers and related equipment and tools;
  • Communicating technical information to a non-technical audience;
  • Maintaining records;
  • Developing and writing code;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:
  • Positions in this class typically require: sitting, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
  • Incumbents may be subjected to electrical currents, workspace restrictions, and travel.


Responsibilities:
These duties are a representative sample; position assignments may vary.

Potential Frequency
1.
Systems testing that includes functionality and system updates including but not limited to upgrades and PUMs.
Daily - 35%

2.
Troubleshoots, identifies, and deciphers both user error and technological system issues in various databases including but not limited to PeopleSoft Student, Who's Next, Perceptive Content, and School Messenger.
Daily - 35%

3.
Enhances the college's ability to provide quality end-user and customer service support that optimizes the use technology within the educational area.
Daily - 15%

4.
Writes queries to extract data using Oracle/PeopleSoft query tools and Structured Query Language (SQL) applications.
Daily - 15%

5.
Develops and presents systems training materials and programs for all levels of end-user assistance.
As Needed

6.
Performs other duties of a similar nature or level.
As Required




To apply, visit https://web.spcollege.edu/hrapp/job/4273

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Pamela Smith, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.

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