Sales Operations Manager
Sales Operations Manager
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity:
The Sales Operations Manager is responsible for creating processes and operationalizing sales tools (Salesforce.com, call distribution, & other tools) to drive sales performance, productivity and analytics within the realm of admissions and enrollment management. They will have ownership of the enrollment management sales process, including implementation, compliance, governance, and execution, within Salesforce and work with the Marketing Automation Manager, Enrollment Systems Manager, and other team members to ensure alignment of systems and processes across the enrollment lifecycle. This role is therefore central to building a scalable global operation that enables our success within a fast-moving environment focused on rapid growth. Working at the intersection of people, process, data, and technology, the Sales Operations Manager will focus on being a strategic partner for Northeastern University marketing and enrollment management teams, helping enrollment management leaders manage the sales pipeline and make data-backed business decisions to increase the performance and efficiency of the admissions teams. They will dive into the needs for each team, recommend solutions to help optimize those processes, work with the developers to implement technical solutions and the Analytics team to analyze results, and ensure adoption through documentation and training. The Sales Operations Manager will have a combination of operational experience and business acumen to manage all aspects of enrollment management operations.
The primary responsibilities of this position include:
- Designing and managing processes to manage sales pipelines,
developing potential solutions to sales force
- Serve as subject matter expert for admissions, and enrollment
management tools and processes - be the “go to” person for queries
from sales force and management
- Oversee systems training and documentation as well as
enforcement of data governance and operational reporting—delivering
accurate information and insight to the right people at the right
- 4+ years' sales operations experience, preferably for high
volume sales organizations with long, complex sales cycles. Proven
ability to utilize Salesforce.com as a sales analysis
- 2+ years Salesforce administration experience in a large
Salesforce instance required. In-depth knowledge of the standard
capabilities of SFDC and best practices. Salesforce certification
(ADM 201), Lightning experience, and/or Education Cloud experience
- Proven experience implementing and using marketing and/or sales
tools that integrate with Salesforce, including marketing
automation platforms (Marketo preferred), dialers (Five9
preferred), and business intelligence tools (Tableau
- Experience creating process diagrams with Visio or other flow
diagramming programs; Advanced Excel skills and experience with
reporting and data analysis.
- Understanding of databases, database architectures, and
familiarity with SOQL/SQL or other database languages.
- Bachelor's degree, or equivalent experience required
- Strong analytical and critical thinker who can identify gaps,
research solutions, implement plans, and assess performance.
Passion about enabling scalable efficiencies to make an
- Communicator with proven ability to distill complex ideas and
data into easy-to-absorb information for a non-technical audience
as well as understand business needs and translate them into
- Team player with demonstrated ability to work and collaborate
effectively with all levels of an organization
- Strong organization and project management skills to meet
project deadlines in a fast-paced environment where everything
isn't quite yet ‘figured out' and new projects can come up
- An interest in, or prior experience working in higher
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/506622