Assistant Director, Student Success

Massachusetts, United States
Salary Not specified
Jun 04, 2021
Employment Level
Employment Type
Full Time

Assistant Director, Student Success
Target Hire Date
07/01/2021 - 29 days to go
Join our community and experience Emerson College!

The Assistant Director of Student Success is responsible for supporting the Office of Student Success operationally, administratively, and in its programmatic and planning activities.

Your Key Responsibilities:
  • Coordinate operational and administrative support for the Office of Student Success, including management of office promotion, marketing and communication; maintaining office webpages and social media presence; and coordinating logistics for programmatic activities and events.
  • Assist the Directors with strategic planning, report writing, and supporting special projects and events.
  • Assist with the programmatic activities of the Office of Student Success, including food access initiatives, Student Assistance Fund, first generation and low income student support, Money Matters, Veteran Student Support Services, and other events and initiatives.
  • Assist in the administration of the student leave of absence/withdrawal and readmission processes and academic concern case creation.
  • As part of OSS team, work directly with students identified through the early alert system or other means as being at risk for leaving the college.
  • Serve as back-up for the primary coordinator of the early alert system. Work to understand factors involved in potential attrition, help students explore options, and provide referrals to appropriate resources.
  • Coordinate appropriate follow-ups and interventions with other offices and departments to ensure students receive assistance needed from Emerson community.
  • Participate in office events and the broader activities of the department of Student Financial Services and the division of Enrollment Management, including prospective and admitted student open houses.

Your Skills and Experience:
  • Excellent interpersonal and customer service skills for interactions with students, staff, faculty, parents, and external parties.
  • Strong organizational skills and the ability to successfully multitask and prioritize Excellent written and oral skills.
  • Ability to promptly and successfully resolve issues from identification through to resolution.
  • Ability to work sensitively with students experiencing challenges.
  • Strong intercultural competency and a commitment to anti-racist practices and continuous learning about working with diverse populations.
  • Ability to initiate both independent and collaborative projects and drive them forward to completion.
  • Must represent Emerson with the highest degree of professionalism to both internal and external audiences.
  • Ability and willingness to work occasional nights and/or weekends for events.
  • Strong MS Excel skills.
  • Bachelor's Degree or equivalent experience.
  • 3-5 years of experience in higher education, preferably in Enrollment or Student Affairs.

Nice to Have:
  • Familiarity with Banner, Maxient, Workday, Google Suite
  • Knowledge of Emerson College and its programs and resources
  • Background in higher education
  • Experience in financial education
  • Experience in Veterans support

Grade of Position: A15E

Scheduled Weekly Hours: 36.25

Hiring Range: $51,100.00 - $53,600.00

To apply, please visit:

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email:

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range


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