Academic Success Center Program Manager

Washington, United States
Salary Not specified
Jun 04, 2021
Employment Level
Employment Type
Full Time

Academic Success Center Program Manager


Job Summary

This position is responsible for the creation, implementation, management, assessment, and marketing of ASC supplemental academic programs, including the Peer-Assisted Learning (PALs) program, which offers strategic academic support for historically-difficult courses and general education courses, and the instruction of UNIV 102 – Strategies for College Success. The ASC Program Manager has responsibility for all PALs programming, provides oversight and direction of group tutoring programs, and additionally makes decisions for the day-to-day operations of PALs, the supervision and training of PALs tutors, and the structure of the support offered. The ASC Program Manager collaborates extensively with faculty and other campus partners to engage students in usage of ASC services.  All employees are expected to support CWU’s commitment to diversity and to bring and support inclusion into the university environment.


Job Duties


  • Recruit, train, and oversee Peer Tutors for all PALs/group tutoring
  • Develop and teach UNIV 102 Strategies for College Success and supplemental instruction curriculum that aligns with CRLA certification requirements
  • Create content for and lead weekly professional development meetings for tutors
  • Develop instructional materials and resources as needed
  • Collaborate with ASC administrative team to develop and update tutoring manuals, policies, and procedures
  • Communicate with faculty across all campuses and online to determine appropriate academic support measures and coordinate with other ASC staff to support student success
  • Implement and regularly assess the policies and procedures for PALs that enable the program to function effectively and consistently across multiple disciplines and across general education
  • Support faculty in understanding, supporting, and following the requirements of PALs policies to align with best practices
  • Lead PALs programs according to governing principles of the Council for the Advancement of Students (CAS), College Reading and Learning Association (CRLA), and National College Learning Center Association (NCLCA)
  • Represent the ASC in extensive collaboration with academic units to develop supplemental instruction for high-need gateway courses
  • Develop curriculum centered around CRLA requirements, metacognitive revision strategies, and current learning theories. Additionally, develop ongoing onboarding materials, student binders, and handouts to use for PALs and ASC student employees
  • Consult with the ASC staff and students in strategizing a forward vision for PALs programming



  • Make programmatic decisions based on assessments of student and faculty involvement, success rates, GPA comparisons, and funding. Determine appropriate support structures based on faculty and student need, and data required by governing bodies.
  • Run queries on course success rates to inform decision making regarding courses with high need for support.
  • Oversee tracking of attendance, ensuring that appropriate recordkeeping and data management is maintained.
  • Develop and provide reports to track quality, participation, and results of courses supported by group tutoring.
  • Engage in research and evidence-based assessment; use reports and metrics to inform decision making for PALs programming.
  • Engage PALs leaders in assessment, program building, and marketing.
  • Schedule all PALs sessions and manage all daily operations related to supplemental instruction/group tutoring.
  • Monitor PALs engagement in courses and take responsibility for creating high quality programming.


Marketing and Outreach:

  • Manage regular communications, marketing strategies, and materials about PALs and UNIV 102.
  • Work with ASC Staff to ensure website has up-to-date information regarding all PALs offerings.
  • Work directly with advisors and faculty to support students in high-need and general education classes.


Supervisor Duties:

  • Actively engage in ongoing recruitment and hiring of a diverse workforce of 30-35 student employees
  • Oversee PALs leader observations and performance evaluations; provide ongoing and timely feedback to PALs leaders about performance.
  • Ensure student employees have necessary resources
  • Oversee and direct the work of student employees; serve as mentor, coach, and leader, resolve complaints or issues in a timely manner; and, in consultation with the ASC Director; take corrective action in a timely manner
  • Promote professional development opportunities
  • Communicate information to student staff on an ongoing basis to promote inclusion in and engagement with the ASC
  • Recognize and reward student employees for good performance
  • Schedule student employee work hours/shifts; monitor hours worked; approve payable time and absence requests
  • Value and encourage diverse perspectives, creativity, and teamwork
  • Other duties as assigned


Minimum Qualifications

  • Master’s Degree OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position
  • At least one year of experience working with peer education, mentoring, advising, or coaching programs
  • Experience teaching college success courses
  • Demonstrated written and verbal communication skills
  • Working knowledge of MS Office programs and student database management systems
  • Experience conducting assessment and using data to inform decision making
  • Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences.


Preferred Qualifications

  • College-level tutoring and/or teaching experience
  • College-level coursework in a STEM field
  • Supervisory experience, particularly experience supervising student employees
  • Experience creating and providing training opportunities
  • Experience working with diverse student populations
  • Knowledge of Supplemental Instruction, tutoring best practices and theory, and CRLA certification requirements
  • Demonstrated participation in programs designed to promote inclusion
  • Demonstrated commitment to improving access to higher education for students through various activities.



  • Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
  • Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
  • Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
  • Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
  • Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
  • Initiative: Plans work, takes initiative, makes constructive suggestions.
  • Leadership: Takes a long-range view to develop and promote goals, creates environments for success and motivates staff; sets meaningful goals and expectations that are aligned with those of the organization; seeks out and develops initiatives to improve quality, efficiency, and effectiveness
  • Job Knowledge: Works to understand and apply laws, rules, policies, and procedures; demonstrates expertise in content area
  • Quality of Work: Gives attention to detail; provides accurate information; seeks feedback from students and campus partners


Pay, Benefits, & Work Schedule

Salary: Dependent upon qualifications and experience

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)


Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions.  It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records.  Some evening or weekend work and/or occasional travel may be required.


Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:


An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:


How To Apply

To apply for this position, you must complete the on-line application and attach:

  • A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
  • Resume including work history, education, training; and


  • Contact information for three professional references.


Screening Begins: June 22, 2021

**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.


Contact Information

Name: Leah Shelton

Title: ASC Outreach and Development Manager


Phone: 509-963-1270

Website: CWU Academic Success

Please contact Human Resources at or 509-963-1202 if you require technical assistance with the on-line application process.


Conditions of Employment

Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.


CWU is an EEO/AA/Title IX/Veteran/Disability Employer.


For more information and to apply online please visit (Search Job ID 4130).